Ticketing and Marketing Assistant

Islington Council; England; On-site; GBP 34,000 - 36,000; Full time

Job summary

A local government authority in the UK is looking for a dedicated Ticketing and Marketing Assistant. In this exciting role, you will ensure exceptional ticketing and marketing services for events at Islington Assembly Hall. Ideal candidates will have a strong background in ticketing or marketing, be customer-focused, and detail-oriented. This position offers competitive pay and various benefits, including generous leave, pension contributions, and a supportive working environment. Applicants must be ready to work late nights and weekends as needed.

Benefits

31 days annual leave

8% pension contribution

Learning and development opportunities

Respectful working environment

Wellbeing support

Discount on gym membership

Interest-free Season Ticket Loan

Cycle to work scheme

Flexible working arrangements

Local discounts on services

Qualifications

• Strong background in ticketing, marketing, and/or events.
• Proactive and detail-oriented professional.
• Customer-focused with great communication skills.

Responsibilities

• Ensure successful ticketing for events.
• Deliver exceptional marketing and accessibility services.
• Administer tasks related to ticket sales and events.

Skills

Customer-focused

Detail-oriented

Proactive

Background in ticketing or marketing

Job description

About The Role

We're hiring! Come and join the team at one of London's most exciting live music and event venues.

Ticketing and Marketing Assistant (£34,359 - £35,892)

Are you passionate about ticketing and marketing and ready to take the next steps in your career? We are looking for an enthusiastic and dedicated Ticketing and Marketing Assistant to join our team.

Islington Assembly Hall (IAH) is a 950‑capacity venue managed by Islington Council. For over 13 years, IAH has been operating as a live music venue in the heart of the borough bringing the community huge names including Ezra Collective, Skepta, Ed Sheeran, Coldplay, Laura Mvula, The Black Keys and Doechii to name a few.

As Ticketing and Marketing Assistant, you will play a pivotal role in ensuring the success of our events, with a focus on delivering exceptional ticketing, marketing, accessibility and admin services. This is a unique opportunity to be part of an exciting and vibrant team, where no two days are the same.

If you have a strong background in ticketing, marketing and/or events, are a proactive, customer‑focused, and detail‑oriented professional looking for a dynamic role in a thriving venue, we want to hear from you.

The post holder will be required to work some late nights, weekends and early mornings. These may be box office shifts as required or duty management shifts.

Work benefits

• 31 days annual leave (increasing to 36 days after five years in service)
• Islington Council match 8% pension contribution
• Excellent learning and development opportunities, appropriate to your role
• Respectful working environment
• Wellbeing support
• Chance to contribute to the strategic direction of the venue
• Discount on Better gym membership
• Interest‑free Season Ticket Loan Scheme
• Cycle to work scheme
• Flexible working arrangements (35‑hour week)
• Competitive pay (London Living Wage at minimum)
• Excellent local government pension scheme
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Recruitment dates

Online open day for application support: Tuesday 06 January 2026
Deadline for applications: 11:59 pm on Sunday 11 January 2026
Expected interviews date: Tuesday 20 January 2026

Upcoming

We are hosting an open day online on 06 January 2026, 10am-1pm. Email us at [e-mail] or call Marina on 020 7527 4346 to confirm your attendance.

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Our offer to you

We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people.

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Workforce Equality, Equity, Diversity and Inclusion Statement

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination.

We maintain a zero‑tolerance approach to any unlawful discrimination, harassment, and victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Any incidents of discrimination will be promptly investigated and addressed in line with our HR policies to ensure a safe and inclusive environment for all colleagues.

We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation. We look at inequality through an intersectional lens, recognising that different aspects of someone’s identity can combine to create unique experiences of discrimination and disadvantage.

We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve. We work closely with our Colleague Forums and Trade Unions, supported by active allies from our Corporate Management Team, to monitor and evaluate our practices, identify barriers, and empower colleagues to promote equality and inclusion in the workplace.

Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

The post is subject to qualifications check and referencing

The post is subject to a qualifications check and 3/5 years referencing.

Disability Confident Scheme

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.