Ticket Support Manager - Lexus Birmingham Open and Lexus Nottingham Open

Lawn Tennis Association; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sports organization is seeking a Ticket Support Manager to oversee on-site ticketing operations for prestigious grass court events in Birmingham and Nottingham. The successful candidate will ensure a customer-friendly experience for fans, manage day-to-day ticket operations, and lead a team during event preparations. Candidates should possess strong problem-solving and communication skills and pay great attention to detail. The contract runs from April to July 2026.

Qualifications

• Exceptional attention to detail and task management capabilities are essential.
• Strong communication and collaboration skills are required.
• Must be an innovative problem solver.

Responsibilities

• Assist in all aspects of on-site day-to-day operations for ticketing.
• Provide a customer-friendly ticket experience for tennis fans.
• Lead operations for both Nottingham and Birmingham events.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Task management

Job description

Our vision is ‘Tennis Opened Up’, and our mission isto transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

About the Tournament - Lexus Birmingham Open

The Lexus Birmingham Open is held at the Edgbaston Priory Club and is a WTA 125 event. The Lexus Birmingham Open has become a major source of inspiration for tennis lovers, a testing ground for athletes, and a badge of pride for the Edgbaston Priory Club in the place where lawn tennis began.

About the Tournament - Lexus Nottingham Open

The Lexus Nottingham Open was originally known as the Nottingham Championships or Nottingham Lawn Tennis Tournament, running from 1887–1967. After being discontinued in 2008, it was then brought back in 2011 to the ATP Challenger Tour and ITF Women's Circuit. It was briefly re‑established as an ATP World Tour 250 event on the men’s tour in 2015 and 2016, before returning to a Challenger event in 2017. Since 2015 it has been an international event on the women’s tour and is part of the British grass court season in the run up to the Wimbledon Championships.

About the Role

As a Ticket Support Manager, you’ll assist in all aspects of on‑site day‑to‑day operations for the Ticketing and Events Team.

You will lead from the front championing our grass court events and on‑site ticket operations. You will provide a customer‑friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.

For this role, you will lead the operations for both Nottingham and Birmingham events, as well as form part of the wider ticketing team during the fulfilment phase. During your time with the team at the National Tennis Centre you will add valuable capacity to the teams preparation for the event season, preparing event shipments and ticket delivery, assisting with ticket support operator training and receiving in‑depth training on the LTA’s ticketing system.

Application process

The advertisement window for this role is from Tuesday 16th December 2025 - Sunday 25th January 2026.

The Recruitment & Onboarding team will review your application and confirm as to whether you will be invited to an interview, held at Nottingham Tennis Centre, University Boulevard, Nottingham, NG7 2QH.

Further information will be provided to those invited to interview.

Location

• The Edgbaston Priory Club, Sir Harrys Eoad, Birmingham, B15 2UZ
• Nottingham Tennis Centre, University Boulevard, Nottingham, NG7 2QH

Contract length

• 27th April - 10th July 2026

Normal working hours

• 09:00-17:00

Event day shift patterns

• 08:45am - 18:45
• 29th May - 7th June 2026 (Birmingham)
• 14th - 21st June 2026 (Nottingham)

Payment

• You will be paid via a timesheet method, and you will be required to log your hours, and this will be checked and approved by your line manager
• Hours worked will be paid on the last Thursday of every month
• Payment will be made by credit transfer direct to your bank or building society