Third Line Application Support Analyst

Babcock Canada Inc.; Bristol; On-site; GBP 39,000; Full time

Job summary

A leading technology company in Bristol is looking for a Third Line Application Support Analyst to enhance its defense and aerospace operations. In this crucial role, you'll lead diagnostic efforts and ensure high-quality service delivery. Ideal candidates will possess strong technical skills and a relevant degree, along with an ITIL Foundation certification. The position offers competitive compensation, a matched contribution pension, and various benefits aimed at supporting your career growth and wellbeing.

Benefits

Matched contribution pension scheme

Digital GP access

Employee share scheme

Professional fees payment

Holiday Trading

'Be Kind Day' for volunteering

Comprehensive development opportunities

Qualifications

• Experience in service and/or software development environments.
• Hands-on experience with ITSM tools for incident management.
• Strong database administration skills.

Responsibilities

• Lead Second Line Application Support Analysts.
• Resolve complex incidents for bespoke and COTS applications.
• Administer the ITSM toolset effectively.
• Coordinate stakeholders during Major Incidents.
• Create and maintain Service Desk processes.

Skills

Strong technical awareness

Incident Management experience

Oracle or SQL database skills

Analytical problem-solving

Diagnostic skills

Education

Degree in Information Technology or related discipline

ITIL Foundation certification

Tools

ITSM tools

Job description

Job Details

Job Title: Third Line Application Support Analyst
Location: Stoke Gifford, Bristol
Compensation: £38,084 + Benefits
Role Type: Full time / Permanent
Role ID: SF70130

Overview

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Third Line Application Support Analyst at our Babcock Technology Centre site.

Responsibilities

As a Third Line Application Support Analyst, you’ll have a role that’s out of the ordinary. Your work will keep critical defence and aerospace operations moving—while opening up rich opportunities to build leadership experience, deepen your IT service management expertise and progress your career in a purpose driven engineering environment.

Day‑to‑day, you’ll be the go‑to technical expert for an extensive portfolio of bespoke and commercial off‑the‑shelf applications, leading the resolution of major incidents and raising the bar for service excellence.

• Lead and coach Second Line Application Support Analysts to deliver consistent, high‑quality service.
• Diagnose, triage and resolve complex incidents and service requests across bespoke and COTS applications to ITIL/ISO20000 standards.
• Administer the ITSM toolset, including analyst accounts, dashboards and ad hoc MySQL queries.
• Take the lead during Major Incidents, coordinating stakeholders and following the Major Incident process.
• Create and maintain Service Desk processes; set up new services in access management and the ITSM tool.

This role is full time, 35 hours per week and is based on site at Babcock Technology Centre.

Essential Experience

• Strong technical awareness gained in service and/or software development environments.
• Hands‑on experience with ITSM tools for Incident Management.
• Good Oracle or SQL database administration skills.
• Analytical, methodical approach to problem solving.
• Proven diagnostic skills and the ability to identify appropriate solutions.

Qualifications

• Degree in Information Technology (or related discipline) or demonstrable experience as an Application Support Analyst.
• ITIL Foundation certification; vendor certifications in Oracle or Microsoft SQL – desirable.

Security Clearance

The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What We Offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10‑days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Disability Statement

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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Technical Support, DBA, ERP, Oracle, Database, Technology