Tenancy Sustainment Officer

Housing Quality Network; England; Hybrid; GBP 34,000; Full time

Job summary

A leading housing trust in the United Kingdom is seeking a motivated Tenancy Sustainment Officer to provide support and advice to customers struggling to maintain their tenancy. The role involves assessing individual needs, developing action plans, and promoting successful tenancy outcomes. Candidates must possess effective communication skills, independence, and a full clean UK driving licence. This position offers a competitive salary and varied work flexibility options.

Benefits

Generous annual leave

12% employer contribution to Pension Scheme

Contribution to childcare costs

Ongoing learning and development support

Health and Wellbeing Allowance

Discounts on gym membership

Qualifications

• 3 GCSE’s Grade 4-9 / A*-C or equivalent level of qualification or experience.
• Full clean UK driving licence (access to a car essential).
• Effective communicator, with a wide range of individuals, who may have diverse communication needs.
• Ability to work independently and as a flexible team member.
• Ability to manage confidential material and issues.

Responsibilities

• Provide outcome focussed support to promote successful tenancy sustainment.
• Assess individual customer needs and develop realistic and achievable action plans.
• Adapt responses to both neighbourhood and customer need.

Skills

Effective communication

Independence

Empathy

Flexibility

Confidentiality

Professional curiosity

Education

3 GCSE’s Grade 4-9 / A*-C or equivalent

Job description

Job Title: Tenancy Sustainment Officer (Permanent)

Hours: 37 hours per week (flexible in line with business needs)

Salary: £33,818.10 per annum (plus regular user mileage allowance)

Location: Gadbrook Park, Northwich (working across core locations such as Warrington and Cheshire)

Work flexibility: Work from our office at Gadbrook Park, Northwich, or home depending on the role and needs of customers, organisation, and teams

Weaver Vale Housing Trust seeks a motivated, reliable, and conscientious Tenancy Sustainment Officer who will offer support and advice to customers struggling to maintain their tenancy. This role is crucial to reduce the risk of formal action and ensure tenancy sustainment.

Responsibilities

• Provide outcome focussed support to promote successful tenancy sustainment.
• Provide support and advice to customers who are struggling to sustain their tenancy to reduce the risk of more formal action being necessary and ensure tenancy sustainment.
• Assess individual customer needs and develop realistic and achievable action plans in collaboration with customers, enabling them to address issues they may face, including but not limited to poor mental or physical health, addiction, social isolation, unacceptable property or garden condition.
• Using a person‑centred approach, adapt your response to both neighbour­hood and customer need, to support wellness, thriving tenancies and communities and increase customer satisfaction.
• Follow the Trust’s Equality & Diversity, Health and Safety, Data Protection, Safeguarding and Customer Services policies.

Qualifications

• 3 GCSE’s Grade 4-9 / A*–C or equivalent level of qualification or experience.
• Full clean UK driving licence (access to a car essential).
• Effective communicator, with a wide range of individuals, who may have diverse communication needs.
• Ability to work independently and as a flexible team member.
• Ability to organise and adapt to varying workloads and balance competing priorities.
• Ability to manage confidential material and issues.
• Experience of managing challenging situations, demonstrating empathy, sensitivity and diplomacy.
• Experience of using professional curiosity to understand a customer’s needs.
• Ability to sensitively challenge concerning/risky behaviours that may put the customer or the tenancy at risk.
• Enhanced DBS check required.

Benefits

• Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)
• Ability to buy up to 5 days additional annual leave (pro rata for part-time) each year
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit
• Contribution to the cost of nursery or after‑school care to help with childcare costs
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills
• Day off for your birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice
• Candidate Referral Scheme
• An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years thereafter
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement for the role
• Free annual flu vaccines and free Eye Care Vouchers
• Discounts on a gym membership and phone contract
• Cycle to work scheme
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust

How to Apply

Closing date for applications: Friday 23/01/2026 (12:00 hours). Applications received after this time may not be considered.

In person interview and assessment date(s): Friday 30/01/2026

Review the job information pack on our website www.wvht.co.uk for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the essential and desirable criteria in relation to the accountability profile. Send to: [emailprotectedb> Failure to provide the above will result in your application not being considered.

Previous applicants need not apply.

Those applicants who consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

Disclaimer

• We may conduct social media checks from sources such as Google, Facebook, and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right to close or extend the closing dates for positions depending on application numbers; we recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview/assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven’t heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK, evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.

The Trust invites applications from all members of the community, irrespective of gender, gender reassignment, sexual orientation, race, religion or belief, disability, age, pregnancy and maternity, marriage and civil partnership.