Tenancy Enforcement & Housing Advisor

Cardiff Council; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government organization in Cardiff is seeking a Tenancy Officer to ensure compliance with tenancy conditions and provide support to tenants and leaseholders. The ideal candidate will have experience in a housing-related role, strong communication and customer care skills, and the ability to positively handle disputes. This is a full-time permanent position within a busy team, offering an opportunity to work closely with the community in a rewarding environment.

Qualifications

• Experience working in a housing-related environment.
• Experience using new technology and working with customers.
• Knowledge of housing law and enforcement experience (advantage).

Responsibilities

• Work proactively to ensure tenants comply with conditions.
• Provide advice and guidance to tenants and leaseholders.
• Take enforcement action when necessary.

Skills

Communication skills

Customer care skills

Ability to work as part of a team

Ability to deal with disputes

Job description

A local government organization in Cardiff is seeking a Tenancy Officer to ensure compliance with tenancy conditions and provide support to tenants and leaseholders. The ideal candidate will have experience in a housing-related role, strong communication and customer care skills, and the ability to positively handle disputes. This is a full-time permanent position within a busy team, offering an opportunity to work closely with the community in a rewarding environment.