Temp Multichannel Customer Advisor - Housing Services

Ongo Partnership Limited; Scunthorpe; On-site; GBP 25,000; Full time

Job summary

A local housing organization in Scunthorpe is seeking a Customer Advisor (Temporary) to engage with customers effectively. This role involves delivering high-quality service across various platforms while handling queries related to housing services. The candidate will manage enquiries, resolve issues, and maintain records in the CRM system. Essential skills include customer service excellence, strong communication, and attention to detail. Benefits include paid holidays, volunteer hours, and a pension scheme.

Benefits

30 days paid holiday plus bank holidays

15 hours per year paid volunteering

9.5% pension contribution

Home working equipment provided

Local gym discounts

Qualifications

• Proven experience in a busy customer service or contact centre environment.
• Ability to resolve conflicts and handle complaints effectively.
• Strong organizational and time management skills.

Responsibilities

• Deliver excellent contact handling services for customers.
• Process service requests in line with policies and procedures.
• Resolve customer issues and provide solutions.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Resilience

Tools

CRM systems

Omni-channel contact centre technology

Social media platforms

Job description

A local housing organization in Scunthorpe is seeking a Customer Advisor (Temporary) to engage with customers effectively. This role involves delivering high-quality service across various platforms while handling queries related to housing services. The candidate will manage enquiries, resolve issues, and maintain records in the CRM system. Essential skills include customer service excellence, strong communication, and attention to detail. Benefits include paid holidays, volunteer hours, and a pension scheme.