Telesales National Account Admin Executive

Braehead Foods Ltd; Kilmarnock; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading food supplier in Kilmarnock is seeking an enthusiastic individual for a Customer Support (Telesales) role. This position involves handling key national customers, supporting sales functions, and ensuring excellent customer service. Ideal candidates will have over 2 years of sales experience, strong communication skills, and the ability to build relationships. The role offers various benefits, including discounted food and additional leave.

Benefits

Additional leave

Bereavement leave

Retail Discount membership

Health Care Cash Plan membership

Group Personal Pension Plan

Discounted or free food

Employee discount

On-site parking

Qualifications

• 2+ years of previous sales experience.
• Prior experience working as a chef is an advantage.
• Demonstrable customer service experience.
• Excellent listening, questioning, and feedback skills.
• Competent IT skills, proficient in Microsoft applications.
• Ability to work under pressure and maintain attention to detail.
• Self-starter with the ability to prioritize and meet deadlines.

Responsibilities

• Work effectively as part of the National Account and Stadia team.
• Manage customer orders for accuracy.
• Build strong relationships with key accounts.
• Conduct weekly targeted client calls.
• Provide administrative support to Head of Sales.

Skills

Sales experience

Communication skills

Customer service

IT skills

Attention to detail

Tools

Microsoft Excel

Outlook

Word

Job description

Location: Kilmarnock, Scotland

Salary: £25,000 - £26,000

Hours: 40 Hours per week (5 days over 7, therefore available to work Saturday and Sunday on a rota basis)

We are looking for an enthusiastic individual to join our busy Customer Support (Telesales) team working solely in the business-critical sectors of Stadia and National Accounts. The role requires someone with excellent communication skills to handle the key national customers and support the Head of Sales functions to drive the delivery of the growth budget through excellent customer service and selling skills. The suitable candidate requires a proactive approach and the ability to engage with customers effectively and build strong relationships.

What will I be doing?

• Work effectively as key part of the National Account and Stadia team.
• Understand key customers, influencing the channels & managing the Stadia portfolio.
• Manage customer orders to ensure accuracy in all orders placed and delivered.
• Pay close attention to detail to check pre orders, manage shelf life and liaise with kitchen where required on customer orders.
• Provide support and comprehensive product solutions to Chefs.
• Nurture and develop and build strong relationships with key accounts.
• Conduct weekly targeted client calls to obtain orders.
• Maintain detailed, accurate records of calls made and follow ups required in the CRM system.
• Provide administrative support to Head of Sales with customer touch points.
• Work closely with the National Account Admin manager.
• Analyse sales trends and patterns to identify opportunities to maximise sales

What experience do I need?

• 2+ years previous sales experience.
• Prior experience working as a chef is an advantage.
• Previous demonstratable customer service experience.
• Excellent listening, questioning and feedback skills.
• Competent IT skills, proficient in Microsoft Excel, Outlook and Word.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and remain calm whilst maintaining attention to detail.
• Self-starter with the ability to prioritise, multi-task and meet deadlines.
• Ability to diffuse and resolve conflict.

Benefits:

• Additional leave.
• Bereavement leave.
• Retail Discount membership.
• Health Care Cash Plan membership.
• Group Personal Pension Plan.
• Discounted or free food.
• Employee discount.
• On-site parking.

Braehead Foods Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

REF-(Apply online only)