Telephone Business Development Manager

West One Loans; Watford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A financial services firm in Watford seeks a Business Development Manager with a focus on originating new lending opportunities. The role involves telephone-based support, liaising with brokers, and sales administration. The ideal candidate should have telesales experience, strong communication skills, and knowledge of mortgage lending. This full-time position offers a chance to build a career in specialist finance.

Qualifications

• Experience of mortgage lending / underwriting.
• Some knowledge of FCA Regulation beneficial.
• Proficient in Microsoft Word, Excel, Power Point, and Outlook.

Responsibilities

• Follow up leads and register new brokers.
• Support Club & Network completion targets.
• Arranging meetings with brokers.
• Handle inbound sales administration requests.
• Provide sales support to Head of Internal Sales.

Skills

Telesales experience

Written and verbal communication skills

Microsoft Word proficiency

Microsoft Excel proficiency

Problem-solving skills

Education

CeMap qualification

Tools

Microsoft Power Point

Microsoft Outlook

Job description

Business Development Manager

A telephone-based role focused on originating new lending opportunities through events and key distribution relationships. The role involves providing telephone and email-based sales support, liaising with brokers on new enquiries, handling inbound sales administration requests, and supporting the wider Networks strategy nationally.

Key Accountabilities

• Working collaboratively to follow up leads, register new brokers, and introduce distribution partners to West One’s mortgage offering.
• Supporting the Club & Network registration and completion targets.
• Arranging meetings with Club & Network brokers for Field-Based and Telephone-Based BDMs.
• Speaking to introducers and handling new business enquiries.
• Providing ad-hoc support to sales regions where volumes are high.
• Offering sales support to the Head of Internal Sales – including holiday cover, overflow management, and terms chasing when required.
• Ensuring all communications and activities are accurately logged and up to date in the CRM system.
• Producing timely and accurate terms from initial enquiries.
• Contacting potential new brokers to generate introductory business.
• Supporting the field sales team with diary management.
• Guiding intermediaries through the application process to ensure a positive experience.
• Sharing responsibility for identifying, generating, and managing relationships with intermediaries.
• Opening new opportunities and maintaining strong relationships over the medium term.
• Complying with West One Loans’ TCF and Responsible Lending policies.
• Maintaining strong knowledge of West One Loans’ mortgage criteria.
• Liaising with internal departments and external parties.
• Attending inter-departmental meetings.

Skills & Competencies

• Telesales experience preferred
• Good written and verbal communication skills
• Proficient with Microsoft Word and Excel
• Proactive and able to work on your own initiative
• Good problem-solving skills
• Able to work to deadlines

Knowledge & Qualifications

• Experience of mortgage lending / underwriting
• CeMap qualified would be advantageous but is not essential
• Some knowledge of FCA Regulation beneficial but not essential; Experienced in use of Word, Excel, Power Point and Outlook.

Personal Attributes

• Highly numerate
• Articulate
• Personable
• Diligent
• Calm and self-assured
• Exceptionally well organised
• Resilient and comfortable working to deadline and under pressure
• Accurate with a keen attention to detail
• Team Player

At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra.

Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales