Telecare Control Centre Operator (Part-Time, 28hrs)

Cardiff Council; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local council in Cardiff is seeking a motivated part-time Control Centre Operator. The role involves handling telecare and out-of-hours repair calls, requiring excellent communication and IT skills, and a customer-focused attitude. This temporary position demands a willingness to work flexible shifts, including nights and weekends, with a strong emphasis on safeguarding and the well-being of vulnerable individuals.

Qualifications

• Must be educated to GCSE level or have equivalent qualifications.
• Excellent communication and IT skills are essential.
• Adaptability and a positive attitude towards customer service are required.

Responsibilities

• Handle telecare and out of hours repair calls from start to finish.
• Operate alarm receiving software.
• Work a combination of morning, afternoon, and night shifts.

Skills

Excellent communication skills

IT skills

Ability to adapt and learn quickly

Customer-focused attitude

Empathy

Welsh language proficiency

Education

GCSE level or equivalent

Job description

A local council in Cardiff is seeking a motivated part-time Control Centre Operator. The role involves handling telecare and out-of-hours repair calls, requiring excellent communication and IT skills, and a customer-focused attitude. This temporary position demands a willingness to work flexible shifts, including nights and weekends, with a strong emphasis on safeguarding and the well-being of vulnerable individuals.