Technical Support Officer

Chubb Fire & Security Ltd.; Huddersfield; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading security services provider in Huddersfield is looking for a Technical Support Officer. This role involves delivering exceptional phone-based support services to customers ensuring their satisfaction. Key responsibilities include managing support calls and maintaining documentation accurately. The ideal candidate should have a strong customer service background and possess problem-solving abilities. The position offers a salary of up to £27,000, a bonus structure, and generous holiday allowances.

Benefits

Company pension scheme

Employee scholarship scheme

Bravo Awards for outstanding contributions

25 days holidays plus bank holidays

Qualifications

• Experience in phone-based customer service is essential.
• Ability to quickly learn new systems and software.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide front-line telephone support for customers.
• Ensure technical support calls are handled within response time.
• Maintain all support-related documentation accurately.

Skills

Customer service background

IT savvy

Interpersonal skills

Problem-solving skills

Job description

# At Chubb we are driven by a powerful purpose - to protect your worldTechnical Support Officer page is loaded## Technical Support Officerlocations: CMRS Huddersfield, Unit 10, Pennine Business Park, Bradley, Huddersfield HD2 1GQ, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR40004012Mentor Business Systems now has an opportunity for a Technical Support Officer to join our growing business in Huddersfield. The main goal of this role is to deliver exceptional support services to our customers, in order to maintain Mentor’s market position as the leading provider of service management software solutions within the security industry.Job Description* Provide front-line telephone support ensuring customers receive timely, professional and efficient service* Ensure that all technical support calls are completed within response time and to the satisfaction of all concerned.* Ensure all support related documentation and processes are maintained promptly and accurately* You will work 37.5 contractual hours per week. You will work from 8.30 – 5.00Qualifications* Have a background in phone-based customer service* Be IT savvy with the ability to learn new systems and software quickly* Have excellent interpersonal and communication skills,* Be a team player with excellent problem-solving skillsAdditional Information* Salary up to £27,000* Bonus* 25 days holidays plus bank holidays, plus option to purchase additional leave* Company pension scheme* Employee scholarship scheme* Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources* Bravo Awards which recognise outstanding contributions from all employees and encourage excellenceMentor Business Systems Limited has developed an enviable reputation for quality of software and first-class customer support. These very qualities ensure that our customers can invest in the latest generation of our software, confident that their present and future needs will be met.We welcome applications from talented Technical Support Officers, Customer Service Advisors, Helpdesk Support Officers, Customer Helpdesk Advisors, and Customer Support Advisors who live within a commutable distance of Huddersfield, Brackenhall, Cowcliffe, Clifton, Mirfield, Elland, Brighouse, Dewsbury, Cleckheaton, Batley or Halifax.**Additional Information**Since 1983, Mentor Business Systems has built an enviable reputation for designing and distributing innovative, secure and scalable business management systems. Through our market-leading technology, we deliver comprehensive and nimble software solutions that solve problems for field service organisations.As part of the global APi Group, we join a family of organisations including Chubb Fire & Security where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people. #BR-MT