Technical Support Engineer — Remote/UK

Applied Intuition Inc.; Piccotts End; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading software solutions company is seeking a Technical Support Specialist to troubleshoot issues for customers using the NetDocuments platform. The ideal candidate has experience in a technical role, with a strong focus on problem-solving and communication skills. Responsibilities include managing support cases and becoming proficient in the company's products. A degree in IT or a related field, along with familiarity with systems like Windows and Active Directory, is essential. Join a growing team offering competitive compensation and comprehensive benefits.

Benefits

Healthcare premiums covered

Pension match at 4%

24 PTO a year

Merit increases twice a year

Qualifications

• 2+ years relevant experience in a technical role.
• Experience using and/or troubleshooting issues with Windows 7-11, OSX Sonoma-Tahoe, Office 2010-365, iOS/Android.
• Strong problem-solving skills and customer focus.

Responsibilities

• Become technically proficient in the NetDocuments suite of products.
• Troubleshoot technical problems and resolve issues for customers.
• Manage and respond to your backlog of Support Cases in a timely fashion.

Skills

Problem Solving

Communication Proficiency

Customer Focus

Technical Capacity

Task Management

Education

Associates or bachelor’s degree in Computer Science or IT

Tools

Fiddler

Wireshark

Splunk

Windows Administrative Tools

Active Directory

Job description

A leading software solutions company is seeking a Technical Support Specialist to troubleshoot issues for customers using the NetDocuments platform. The ideal candidate has experience in a technical role, with a strong focus on problem-solving and communication skills. Responsibilities include managing support cases and becoming proficient in the company's products. A degree in IT or a related field, along with familiarity with systems like Windows and Active Directory, is essential. Join a growing team offering competitive compensation and comprehensive benefits.