Technical Support Engineer - Customer Training & Solutions

Advanced Co; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology company in Newcastle upon Tyne is seeking a Technical Support Engineer to provide exceptional support and training to customers. You will work with an experienced team, resolving technical queries and delivering product training both online and in-person. The ideal candidate has a background in technical support with strong communication and problem-solving skills. This is a full-time, entry-level position with opportunities for collaboration and development.

Qualifications

• Established track record in technical support/customer service with electrical/digital bias.
• Strong analytical mindset and ability to address customer pain points.
• Willingness to promote solutions and support customers.

Responsibilities

• Be a primary point of contact for technical support queries.
• Deliver customer product training both virtually and face-to-face.
• Collaborate with sales to maintain brand leadership.
• Guide customers on effective product installation.

Skills

Technical support experience

Excellent communication skills

Problem-solving skills

Ability to understand technology

Job description

A leading technology company in Newcastle upon Tyne is seeking a Technical Support Engineer to provide exceptional support and training to customers. You will work with an experienced team, resolving technical queries and delivering product training both online and in-person. The ideal candidate has a background in technical support with strong communication and problem-solving skills. This is a full-time, entry-level position with opportunities for collaboration and development.