Technical Support Engineer

STATS Group; Kintore; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm in Kintore is seeking a Technical Support Engineer to provide technical assistance for projects, manage design reviews, and lead operational planning. The ideal candidate will possess a BSc/BEng or equivalent in mechanically biased subjects and have experience in electrical systems. Strong organizational skills and the ability to work independently while being a team player are essential. This role requires excellent communication skills and familiarity with Microsoft tools. A commitment to quality and safety is expected.

Qualifications

• Experience in technical support for projects with familiarity in design reviews.
• Ability to manage operational site planning and field support.
• Excellent communication and team collaboration skills.

Responsibilities

• Provide technical support for projects and manage design reviews.
• Monitor reliability and manage preventative maintenance programs.
• Assist in training and stock management as needed.

Skills

Micro-hydraulic system knowledge and experience

Electrical & Electronics experience

Good technical writing skills

IT Skills – MS Office

Microsoft AX12 experience

Education

BSc / BEng or equivalent in Mechanically biased subjects

Extensive experience (3 years or more) in a similar role

Experience of STATS products and processes

Relevant Oil & Gas industry experience

Job description

Directly Reports To

• RTP Global Support.

Internal relationships

• Remote Systems Team Lead, Technical Support Engineer, Remote Systems Technicians, Project Engineers, Design Team, Field & Workshop Teams.

External relationships

• Client, Client Contractors, 3rd Party Inspectors, Suppliers and Sub-contractors.

Main Responsibilities

Technical Support for Projects

• Design Reviews
• Operational (Site) Planning
• NCI support
• Field Support / On Call
• Client Meeting Support (HAZOP/HAZID/Kick Off Meetings)
• Battery Calculations
• Configuration Sheets
• Attend design/operations meetings
• Creation
• Revision
• Development
• Standardisation

Product Development

• Input to, and review of, product development activities
• Management of the preventative maintenance programmes for control systems
• Reliability Monitoring
• Design Support

Remote Systems Department Support

• Stock Management
• Assist with training as required.
• Create manufacturing requests as required.
• Create ERFs/ECRs as required.
• Management of CAPEX Projects
• Management of Upgrade Projects
• Asset Allocation

Individual Quality and Safety Responsibilities

• Comply with STATS and Client quality, safety and environmental management systems and procedures.
• Ensure all accidents, incidents, near misses, hazards are immediately reported, and relevant paperwork is completed.
• Ensure all work is completed in line with company and project quality procedures and processes.

Internal Training Requirements

• Environmental Awareness
• STATS Internal Courses – Basic Level

Experience / Competence / Skills / Knowledge

• Micro-hydraulic system knowledge and experience.
• Electrical & Electronics experience.
• Good technical writing skills.
• Strong knowledge of STATS remote systems range (only applicable if the successful candidate is internal) which includes:
  • Remote Tecno Plugs
  • Through Pipewall communications systems
  • Subsea communications systems
  • Tecno Plug tracking systems
  • Mobilisation Kits
  • Tecno Plugs
• IT Skills – MS office – Word/Excel/PowerPoint/Project.
• Microsoft AX12 experience.

Qualifications

• BSc / BEng or equivalent in Mechanically biased subjects.
  • Alternatively, extensive experience (3 years or more) in a similar role.
• Time Served, Experienced Technician with experience of similar hardware.
• Experience of STATS products and processes would be beneficial.
• Relevant Oil & Gas industry experience or similar engineering industry experience.

Personal Qualities

• Highly motivated, enthusiastic, team player, but be able to work using own initiative.
• Ability to prioritise and manage workload.
• Excellent organisational skills.
• Strong written and verbal communication skills.
• Efficient workflow management.

Additional Note:

STATS is an equal opportunity employer, in which we are committed to creating an inclusive and diverse environment for all employees, in allowing us to deliver our company objectives together.

Applicants are encouraged to apply even if they do not meet all of the listed qualifications or experience. We recognise that relevant experience and potential can take many forms, and we value a diversity of backgrounds and perspectives. If you are enthusiastic about the role and believe you could contribute meaningfully, we welcome your application.