Technical Success Manager – Cloud Adoption & Renewals

Thebusinessyear; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

An innovative company in Manchester is seeking a Cisco Technical Success Manager to join their Customer Experience Team. This role involves guiding customers through their software adoption journey, engaging directly with clients, and managing technical relationships. Ideal candidates will possess strong technical knowledge of Cisco products and demonstrate proactive engagement with customers in a hybrid work model. A supportive environment that promotes diversity and individual growth is a hallmark of this organization.

Benefits

Flexible working hours

Hybrid work model

Support for disabilities

Qualifications

• Confidence to support customers with Cisco software adoption.
• Comfortable in customer-facing roles.
• Strong organisational skills to manage priorities.

Responsibilities

• Engaging directly with customers to drive adoption.
• Supporting Cisco partnership programs and audits.
• Tracking customer progress in CRM.

Skills

Technical knowledge in Cisco Security

Organisational skills

Self-drive

Tools

CRM tools like Planhat

Job description

An innovative company in Manchester is seeking a Cisco Technical Success Manager to join their Customer Experience Team. This role involves guiding customers through their software adoption journey, engaging directly with clients, and managing technical relationships. Ideal candidates will possess strong technical knowledge of Cisco products and demonstrate proactive engagement with customers in a hybrid work model. A supportive environment that promotes diversity and individual growth is a hallmark of this organization.