Technical Services Manager

Sodexo France; Greater London; On-site; GBP 55,000 - GBP 65,000; Full time

Job summary

A leading facilities management company in Greater London is looking for a Technical Services Manager to lead and deliver Hard FM Mechanical & Electrical services. The role involves overseeing a dedicated engineering team, managing client relationships, and ensuring compliance with regulatory standards while promoting safe and reliable building operations. Candidates should have a Mechanical or Electrical qualification, management experience, and strong commercial awareness. This role offers a competitive salary and various employee benefits.

Benefits

Wellbeing support platform

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Mechanical or Electrical qualification with proven management experience.
• Experience in delivering planned and reactive maintenance in a Hard FM environment.
• IOSH Managing Safely certification and strong HSE leadership.
• Strong communication skills and proactive leadership.

Responsibilities

• Lead and deliver Hard FM services ensuring compliance.
• Manage operational and financial interfaces with client project teams.
• Build and maintain strong client relationships.
• Lead and develop the Hard FM team, ensuring high standards.

Skills

Mechanical or Electrical qualification

Management experience

Strong commercial awareness

Strong stakeholder management

Proactive leadership

Education

Degree level qualification or equivalent

Tools

Microsoft Office

Job description

Technical Services Manager

Salary: Up to £65,000 per annum

Contract: Permanent, 40 hours per week

Hours: Monday to Friday 8am-5pm

Role

You will lead and deliver Hard FM Mechanical & Electrical (M&E) and Building & Civil Engineering (BCE) services at the prestigious head office of a market-leading FMCG organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on‑site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across Sodexo and client stakeholders, driving safe, reliable, and high‑performing building operations.

Key Responsibilities

• Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
• Lead and manage Hard FM performance against KPIs and SLAs.
• Provide line management to the Engineering Support Manager and Technical SMEs.
• Build and maintain strong client relationships and manage client expectations.
• Act as the operational interface for client- and Sodexo‑led projects, including contractor and cost management.
• Manage safe and compliant handover of client‑led projects into operation.
• Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
• Manage subcontractor tendering, performance, and on‑site compliance.
• Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
• Own the Unit Training Plan and ensure role‑specific and statutory training is delivered.
• Participate in the on‑call rota and act as escalation for out‑of‑hours incidents.

Key Accountabilities

• Safe, compliant, and effective Hard FM service delivery.
• Achievement and continuous improvement of contractual deliverables.
• Strong leadership and performance of the Hard FM team.
• Accurate and timely communication with the client and Sodexo stakeholders.
• Effective operational and commercial control of Hard FM activities.

Person Specification

• Mechanical or Electrical qualification with proven management experience (degree level or equivalent).
• Experience delivering planned and reactive maintenance within a Hard FM environment.
• Strong commercial awareness, including fixed‑price contracts and P&L management.
• IOSH Managing Safely (minimum) and strong HSE leadership.
• Good IT skills (Microsoft Office).
• Strong stakeholder management and communication skills.
• Proactive, accountable, and team‑focused leadership style.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies