Technical Services Compliance Manager

JLP Insights & Media website; Bracknell; Hybrid; GBP 49,000 - 58,000; Full time

Job summary

A leading food retail organization located in Bracknell is seeking a Technical Compliance Manager who supports daily management and compliance of B2B customer relations. This hybrid role offers a mix of office-based and remote work, with a focus on training and technical legislation adherence. Candidates should possess a relevant degree and extensive knowledge of export regulations and food safety. Salary is up to £58,000 depending on experience, with international travel required.

Qualifications

• Experience leading/working in a cross-category/international sales/export support role.
• HACCP L4/Food Safety L4, Lead auditor qualifications preferred.
• Relevant experience within the Food Retail Industry.

Responsibilities

• Support the day to day management and queries relating to assigned areas.
• Coordinate and maintain Technical management of B2B customers.
• Conduct training to Waitrose Partners in areas of expertise.

Skills

Export knowledge/experience

Cross-category sales

Customer experience management

Education

Degree in Food Science or similar

Tools

HACCP L3

Food Safety L4

Job description

**Expected Salary:**Up to £58,000.00 dependant on skill and experience- **Hours and location of the role:** * 35 hours per week * Your home location will be our Bracknell Head Office * The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team typically attend the office once a week to connect and attend key meetings on more of an ad-hoc basis * This role will require travel both within the UK and Internationally, therefore candidates must have the relevant documentation to travel* Support the day to day management, coordination and queries relating to your areas of responsibility as agreed with the Commercial Sales Technical Compliance Manager* Coordinate and maintain the Food & Non-Food Technical management of any assigned B2B customers (eg. Export, Welcome break, Shell and branded concessions such as Sushi)* Development and delivery of training in area of specialism either by self or 3rd party suppliers to Waitrose Partners, to ensure all Partner knowledge and application is up to date in your area of expertise* Manage and respond to export legislation enquiries within Waitrose identifying the means for legal compliance Safe and legal trading within areas of control* Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business* Is passionate in establishing brand loyalty and projects confidence in promoting and selling our complete Partnership brand* Has a deep understanding of all our services to offer the best customer experience* Is proactive in making suggestions and selling across both brands* Export knowledge/experience* Experience leading/working in a cross category/international sales/export support role* Degree in Food Science or similar* HACCP L3/Allergens/Risk Assessment qualifications or significant experience* HACCP L4/Food Safety L4, Lead auditor qualifications* Relevant experience within the Food Retail Industry - as a technical manager, or technical specialist with experience of service provision and legality/safety knowledge