Technical Operations Engineer (3rd Line)

Spherica Business Solutions Limited; Walsall; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading Automation IT Managed Service Provider is seeking a 3rd Line Technical Support Engineer to support Infrastructure, Network, and Security management duties. The role follows a DuPont shift schedule, providing 24/7 operational support. Ideal candidates will possess a strong understanding of IT solutions, security practices, and have knowledge in firewall technologies. Benefits include 22 days holiday, birthday leave, and wellbeing programs. This position offers a hybrid work environment with required travel to client sites.

Benefits

22 days holiday base

Additional birthday day off

Enhanced Maternity Pay after 2 years' service

Recruitment Referral Incentive

Spherica Wellbeing Services

Qualifications

• Strong understanding of IT Infrastructure, Networking, and Security principles.
• Proficient in firewall solutions, both physical and virtual.
• Experience with operating and maintaining IT Security controls.

Responsibilities

• Oversee various processes and maintain relationships with high-profile clients.
• Adhere to best practices for reliability and security of technical operations.
• Ensure uninterrupted support and coverage to clients under a DuPont shift pattern.

Skills

IT Infrastructure understanding

Networking principles

Security best practices

Routing and switching

WAN/LAN technologies

Firewall solutions knowledge

Fortinet SDWAN

Cisco ISE

Cisco Meraki Wi-Fi

Tools

SIEM

DLP

Vulnerability Management

Cyber Threat Intelligence

Endpoint Protection

Job description

Job Title: 3rd Line Technical Support Engineer

Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.

12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift.

The DuPont shift pattern follows a 4-week rolling rota as follows: 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off,4 Days / 7 Days Off.

Location: Remote - with travel to client sites when required

Salary: £40-£45K pa DOE

Start Date: Q1 2026

We are‫ an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.

As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

This is an opportunity for enthusiastic and motivated individuals who wish to join a rapidly growing company which provide IT managed services and automation solutions to a wide variety of business sectors.

We are looking for two 3rd Line Technical Support Engineers, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a Ai 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.

Responsibilities

The role involves overseeing various processes, maintaining relationships with high-profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer's technical operations. The role also provides an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.

Qualifications

Ideal Candidates will have a strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISEäg and Cisco Meraki Wi‑Fi. chete| candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.

Benefits

At Spherica, we believe that a connected team is a successful team, we're proud to champion a truly Modern Workplace where technology, innovation, and collaboration come together to create an environment that works for everyone. We're passionate about.nic transformation and encourage our people to challenge the status quo—bringing forward ideas that align with our automation‑first mindset. By applying the same forward‑thinking solutions, we offer our clients internal processes and create a workplace that is continuously evolving.

As a growing business, we're mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value—focusing on what matters most to our team. We prioritise wellbeing, personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to a rewarding and supportive workplace where individuals feel seen, heard, and appreciated. Our current benefits package is_pressed?:

• 22 days holiday basic
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200‑£500 reward depending on level of role) for recommending a friend - T&C apply
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave
• Enhanced Paternity Pay
• Enhanced Maternity Pay – with 2 years' service