Technical Customer Success Executive

Sunbelt Rentals; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental company is seeking a Technical Customer Success Executive to join their team in Warrington. This office-based role focuses on managing the customer journey and delivering exceptional service. The ideal candidate will possess excellent communication skills, a customer-focused mindset, and experience with CRM systems. They will manage hire contract administration, support clients, and drive sales. Benefits include a real living wage, development opportunities, and various employee perks.

Benefits

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Qualifications

• Holder of a GCSE C/Level 4 in Maths and English.
• Computer literate with experience in CRM systems and digital tools.
• Experience in a sales environment or hire industry is desirable.

Responsibilities

• Act as the central point of contact for customers and colleagues.
• Deliver accurate and timely hire contract administration.
• Manage off-hire requests and contract closures.

Skills

Excellent communication skills

Customer-focused mindset

Computer literate with CRM experience

Creative thinking and process improvement

Time management skills

Education

GCSE C/Level 4 in Maths and English

Degree (desirable)

Job description

About The Role

We have an exciting new role for a Technical Customer Success Executive to join our team in Warrington! This role is office based, hybrid working is not available.

The Technical Customer Success Executive isresponsible for managing the end-to-end customer journey to an industry-leading standard, delivering exceptional service in alignment with company standards and SLAs.

Key Responsibilities

• Act as the central point of contact for customers, internal colleagues and depots, ensuring ease of doing business and fostering strong relationships
• Deliver accurate and timely hire contract administration
• Follow up on enquiries to increase conversion rates and respond to invoice queries professionally
• Manage off-hire requests and contract closures promptly and accurately
• Upsell products using CRM data and cross-selling techniques
• Maintain up-to-date knowledge of equipment, services, and digital tools to provide accurate information and support
• Proactively resolve issues to uphold operational excellence
• Perform outbound sales calls to promote new products and reactivate dormant accounts to increase spend

What we offer?

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays

About You

To succeed in this role, you will bring the following skill set and behaviours:

• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams
• A customer-focused mindset, high attention to detail with the ability to problem solve
• Computer literate with experience in CRM systems and digital tools
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
• Excellent time management skills, demonstrating an organised approach and ability to manage a changeable workload
• Holder of a GCSE C/ Level 4 in Maths and English
• Basic understanding of electrical principles and power requirements (desirable)
• Knowledge of power equipment and hire experience (desirable)
• Experience in a sales environment, or hire industry (desirable)
• Holder of a degree (desirable)

About Us

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.