Technical & Administration Supervisor

Angioproteomie; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A specialist engineering company located in Manchester is seeking a Technical & Administration Supervisor to ensure efficient operation of their Service Centre. This role combines technical expertise with customer service and administrative support. Ideal candidates will have a technical background, strong organisational skills, and the ability to work under pressure. The company offers competitive pay, benefits, and clear career progression opportunities.

Benefits

Competitive salary and benefits

Contributory pension scheme

Flexible working opportunities

Free annual medical and flu vaccination

Employee Assistance Program

Free onsite car parking

Qualifications

• Experience in electronics repair/refurbishment is an advantage.
• Strong organisational skills with the ability to work under pressure.
• High accuracy in data entry and confident with IT systems.

Responsibilities

• Handle incoming customer enquiries regarding collections and job progress.
• Place stock orders and support engineering teams.
• Maintain holiday records and assist with basic HR administration.
• Produce quotations within KPI targets.

Skills

Organisational skills

Excellent communication skills

Customer-focused

IT systems proficiency

Ability to work under pressure

Education

Technical or engineering discipline education

Tools

Google Workspace

Job description

Technical & Administration Supervisor

Located at Trafford Park, Manchester. Competitive Pay & Benefits.

Northern Drives & Controls (NDC) is a specialist in the repair, refurbishment and servicing of industrial electronic equipment used across global manufacturing and automation sectors. We work with a wide range of electronic drives, inverters and industrial control systems, including legacy and obsolete models.

This role supports the Service Manager and ensures the smooth and efficient operation of our busy Service Centre. It is a varied position combining technical understanding, customer contact and operational coordination. Occasional work outside standard hours (08:00–16:30) may be required. This role offers a clear progression path into senior leadership within the group once you have mastered the full scope of day‑to‑day operations.

Key Responsibilities Of The Administration Supervisor

• Handle incoming customer enquiries regarding collections, deliveries and job progress
• Place stock orders and source parts to meet engineer requirements
• Issue jobs and support engineering teams in the Service Manager's absence
• Maintain holiday records and assist with basic HR administration
• Monitor workshop throughput and support workflow scheduling
• Arrange courier collections and deliveries to meet tight timeframes
• Produce quotations within KPI targets and follow up to convert into repair orders
• Support customers visiting the branch for drop-offs and collections
• Oversee preparation of repaired items for dispatch

About You

• Educated in a technical or engineering discipline; electronics repair/refurbishment experience is an advantage
• Strong organisational skills with the ability to work under pressure and independently
• Excellent communication skills with high accuracy in data entry
• Confident with IT systems; Google Workspace experience beneficial
• Customer‑focused and able to build strong working relationships
• Able to travel internationally to group sites in Europe and the USA

What We Offer

• Competitive salary and benefits, including 25 days holiday a year plus bank holidays
• Contributory pension scheme
• Opportunities for flexible working
• Charity events – charity activities to raise funds and charity lunch meetings
• Fully supplied work clothes and PPE where required
• Employee Assistance Program and excellent working environment
• PERKBOX
• Free annual medical and flu vaccination
• Established, specialist engineering company with strong market reputation
• Clear long‑term career progression to senior leadership
• Varied, hands‑on role combining technical and administrative responsibilities
• Supportive team environment with a focus on service quality and continuous improvement
• Free onsite car parking

What's Next?

If you have the admin skills and knowledge of the engineering industry, we would love to hear from you. APPLY NOW for immediate consideration.