Tech Roadmap Trainer

Hiscox; York and North Yorkshire; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company in the UK is looking for a Technology Roadmap Trainer to design and deliver system and process training. The role is hybrid, requiring collaboration across various departments to enhance training experiences for both customers and brokers. The ideal candidate will have strong facilitation skills, experience in training design, and the ability to thrive in a fast-paced environment. This is an opportunity to be part of an innovative team and help drive technological changes within the organization.

Benefits

Great employee benefits

Support for mental and physical wellbeing

Opportunity to work with a unique company culture

Qualifications

• Strong facilitation and presentation abilities.
• Experience managing knowledge and information for frontline employees.
• Background in designing process guides and training materials preferred.
• Ability to thrive in a fast-paced environment and consistently meet targets.

Responsibilities

• Deliver high-quality technical training on system applications for UK business.
• Design and implement training methods enhancing the learning experience.
• Support system adoption and provide post-training support.
• Lead creation and updates of learning materials for Workflow CRM.

Skills

Facilitation and presentation abilities

Knowledge management

Training design

Excellent communication

Project management

Tools

Microsoft Dynamics

Workflow CRM

Job description

Tech Roadmap Trainer page is loaded## Tech Roadmap Trainerremote type: Hybridlocations: UK, Yorktime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: January 18, 2026 (9 days left to apply)job requisition id: R0018599**Job Type:**Permanent**Build a brilliant future with Hiscox****Position: Technology Roadmap Trainer****Reporting to: Induction and Knowledge Lead****Type: Permanent, Full Time****Location: York****Band: II****Company: Hiscox UK****Hiscox UK**Hiscox UK is a prominent name in the insurance sector, renowned for setting industry standards and consistently achieving strong growth and exceptional returns. We serve a diverse clientele, from high-net-worth individuals to innovative technology firms, and are committed to recruiting top talent and empowering them to excel.**The role** We are seeking a dynamic learning and development professional to design and deliver system and process training across multiple business areas that support both customers and brokers. This role requires close collaboration with key stakeholders within UK business units to coordinate and implement effective training solutions. As a Technology Roadmap Trainer, you will play a pivotal role in supporting our ambitious technology initiatives, driving improvements in customer and broker experiences, and facilitating organizational change. You will work closely with business and change teams, ensuring seamless adoption of new systems and processes. The position demands both technical expertise in training design and delivery, as well as strong interpersonal skills to communicate effectively and influence outcomes when necessary. You will be responsible for leading multi-site delivery across various UK sites and our Operational Centre in Lisbon.**Key responsibilities****Training*** You will be responsible for the delivery of high quality, technical training on system applications for all those within the UK business* Design and implement new ways of training that enhance the learning experience of the end users.* Work closely as an extended member of the workflow continuous improvement team to understand how Workflow CRM should be used today and support the role out of future changes to the system* Support adoption of the system and post training after care, working with the workflow Continuous improvement team and change management* Partner with the group L&D function when required, to utilise Learning and Development governance and standards in line with Hiscox brand and ensure that training records are kept up to date* Lead with creation and updates of existing learning materials for Workflow CRM* Provide remote learning as well as classroom based learning* Work closely with the Induction Lead trainer to make sure all new entrants receive the most relevant and up-to-date training on Microsoft Dynamics**Capability building*** Ensure all training sessions you run are well structured and encourage learning* Keep all training collateral up to date when changes are made* Juggle remote and in person training within the same session, keeping those online as engaged as those in the classroom.* Work closely with the UK Business acting as their voice for continuous improvements to the systems within the workflow continuous improvement team.**Person Specification:*** Strong facilitation and presentation abilities* Experience managing knowledge and information for frontline employees* Background in designing process guides and training materials (preferred)* Ability to thrive in a fast-paced environment and consistently meet targets* Excellent communication skills and a collaborative, flexible approach* Demonstrates drive, confidence, and a proactive attitude* Detail-oriented with an inquisitive mindset* Capable of challenging decisions constructively and professionally#LI-TH1*Work with amazing people and be part of a unique culture*If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.