Team Leader

BOXPARK; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group is seeking a passionate Team Leader to join their restaurant in Manchester. In this role, you will oversee daily operations, motivate your team, and ensure memorable guest experiences. Strong leadership and problem-solving skills are essential, as well as a commitment to excellence. The position offers opportunities for career growth, flexible working, and exclusive discounts for employees. If you are ready to inspire others and make an impact, apply to join the team!

Benefits

50% off meals for you and friends

Exclusive discounts on retailers

20% off at retail gift shop

Access to advanced pay with Wage Stream

Bonus scheme for referrals

Career development opportunities

Flexible working options

Qualifications

• Proven experience in a leadership role within the hospitality industry.
• Strong customer service skills for creating memorable guest experiences.
• Ability to motivate and train team members effectively.

Responsibilities

• Lead by example in delivering outstanding guest service.
• Motivate and develop your team through guidance and training.
• Oversee daily operations and manage staff efficiently.
• Address issues that arise during service with a solution-oriented approach.
• Support front-of-house operations and handle customer queries.
• Drive sales by managing team performance and upselling.

Skills

Leadership

Team Motivation

Customer Service

Problem Solving

Sales Management

Job description

Lead with Passion as a Team Leader at Carluccio’s!

About Us:

At Carluccio’s, we are more than just a restaurant—we’re a community dedicated to sharing the joy of authentic Italian cuisine. Our commitment to exceptional service and high-quality food starts with our people. We’re looking for a dynamic and inspiring Team Leader to join us and guide our team to success.

The Role

As a Team Leader at Carluccio’s, you’ll be at the heart of our operations, ensuring that every shift runs smoothly and that our guests receive the best possible experience. Your leadership will be crucial in maintaining our high standards and motivating your team. Here’s what you’ll be doing:

• Lead by Example: Set the standard for excellent service and ensure your team is delivering outstanding guest experiences every day.
• Motivate and Develop: Inspire and support your team, providing guidance, training, and development opportunities to help them grow.
• Manage Daily Operations: Oversee the day-to-day running of the restaurant, including opening and closing procedures, staff management, and ensuring a seamless service.
• Problem Solve: Address any issues that arise during service with a calm and solution-oriented approach, ensuring the guest experience is never compromised.
• Support the Front of House: Step in where needed, whether it’s assisting with service, handling customer queries, or ensuring the dining area is always welcoming and well-maintained.
• Drive Sales: Help boost sales through effective team management, upselling, and ensuring that every guest leaves happy and eager to return.

What’s in it for You?

We’re not just offering a job; we’re offering a career full of excitement and growth:

• Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites:Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.

This is your chance to take the lead and make a real impact at Carluccio’s. If you’re a natural leader with a passion for hospitality and a commitment to delivering excellence, we want you to join our team as a Team Leader. Step into a role where you can inspire others, grow your career, and be part of something special!

Boparan Restaurant Group (BRG)

is agrowing hospitality groupcommitted to our goalofstriving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Carluccio's in Manchester Piccadilly offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.