Team Leader

JD Sports Fashion Plc; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports retailer is seeking a Contact Centre Team Leader to guide and motivate a team of Advisors at the JD Gyms Contact Centre in Leeds. The successful candidate will ensure high-quality member service, drive performance, and lead the team to achieve service standards. Responsibilities include coaching team members, managing workloads, and providing constructive feedback. This is an excellent opportunity for someone passionate about team leadership and customer service.

Responsibilities

• Lead, coach, and develop a team of advisors to achieve performance targets and service standards.
• Manage team workload, resource planning, and daily operational performance.
• Provide ongoing feedback and 1:1 coaching.

Job description

JD GYMS

ROLE: Contact Centre Team Leader

REPORTING TO: Contact Centre Manager

BASED: JD Gyms Contact Centre – Leeds Kirkstall Road, LS4 2AZ

Purpose of the Role: To lead, support, and motivate a team of Advisors to deliver outstanding member service, drive performance, and ensure an efficient, high-quality experience across all communication channels.

Key Responsibilities

• Lead, coach, and develop a team of advisors to achieve performance targets and service standards.
• Manage team workload, resource planning, and daily operational performance.
• Provide ongoing feedback, 1:1 coaching, and