Team Leader

Card Factory plc; Folkestone; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading card retailer in Folkestone is seeking a friendly Team Leader to support the Store Manager and lead the team. You will drive customer satisfaction and create a positive store environment. Ideal candidates should possess good leadership skills, be curious learners, and foster inclusivity within the team. The role offers a competitive salary of £12.49 per hour with contracted hours of 12 per week, under a permanent contract. Join us and help create great customer experiences!

Qualifications

• Positive, proactive, and energetic leadership style.
• Curiosity to continuously learn and grow.
• Ability to listen and create an inclusive team environment.
• Flexibility and decisiveness in challenges.
• Caring nature towards team members.

Responsibilities

• Support Store Manager in daily operations.
• Lead the team to deliver excellent customer experiences.
• Drive store initiatives and maintain positive communication.
• Ensure the team is thriving and performing well.

Skills

Good leadership skills

Curiosity and eagerness to learn

Ability to listen and foster inclusivity

Flexibility and decisiveness

Empathy and team support

Job description

# Team Leader## About the job**Location: Folkestone****Contracted Hours Available: 12**We’re on the lookout for a friendly and upbeat Team Leaderto bring energy, positivity, and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving. What we’re looking for: * Good leadership skills people want to follow—positive, proactive, and full of energy.* You're curious by nature, always learning, and eager to see the bigger picture.* You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.* Step up, stay flexible, and set the tone by getting things done.* You’re fair, open to feedback, and thoughtful in how you make decisions.* You genuinely care about people, support growth, and help create a positive team vibe.The following content displays a map of the job's location.| OpenStreetMap contributors### Team Leader* **Salary** £12.49 Per Hour* **Frequency** Hourly* **Job Reference** cardfac/TP/293/30908* **Contract Type** Permanent* **Working Hours** 12* **Closing Date** 26 February, 2026* **Location** 23/25 Sandgate Road Folkestone, United Kingdom* **Posted on** 27 January, 2026