Team Leader

Card Factory plc; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail chain is seeking a Team Leader in Birmingham to support their Store Manager and ensure outstanding customer experiences. The role involves motivating the team, driving store initiatives, and maintaining a positive environment. Ideal candidates should possess strong leadership skills, demonstrate flexibility, and genuinely care about team dynamics. This permanent position offers a salary of £12.49 per hour for 16 hours per week, with a contract type of Permanent.

Qualifications

• Must have good leadership skills that others want to follow.
• Proactive and full of energy with a positive attitude.
• Good listener and able to create a sense of belonging in the team.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Ensure every customer leaves with a positive experience.
• Create a positive and inclusive store environment.

Skills

Leadership skills

Positive attitude

Flexibility

Communication skills

Job description

# Team Leader## About the job**Location: Stirchley Birmingham****Contracted Hours Available: 16**We’re on the lookout for a friendly and upbeat Team Leaderto bring energy, positivity, and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving. What we’re looking for: * Good leadership skills people want to follow—positive, proactive, and full of energy.* You're curious by nature, always learning, and eager to see the bigger picture.* You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.* Step up, stay flexible, and set the tone by getting things done.* You’re fair, open to feedback, and thoughtful in how you make decisions.* You genuinely care about people, support growth, and help create a positive team vibe.The following content displays a map of the job's location.| OpenStreetMap contributors### Team Leader* **Salary** £12.49 Per Hour* **Frequency** Hourly* **Job Reference** cardfac/TP/1287305/30704* **Contract Type** Permanent* **Working Hours** 16* **Closing Date** 06 February, 2026* **Location** Pershore Road, United Kingdom* **Posted on** 07 January, 2026