Team Lead - Durham

Nike; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sportswear company in the United Kingdom is seeking a Team Lead to deliver outstanding service to consumers. In this role, you will coordinate and motivate your team while managing daily operations to achieve sales targets across departments. The ideal candidate should possess customer service experience, demonstrate effective communication skills, and be flexible with scheduling. This position offers a generous compensation package and opportunities for bonuses, all within a culture that values diversity and inclusion.

Benefits

Best compensation and benefits packages

Monthly performance-based bonus

Generous employee discounts

Supportive team environment

Career development opportunities

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate team members.
• Achieve sales targets across different business areas.
• Identify and solve problems in partnership with store leadership.
• Support compliance with all NIKE standards and guidelines.

Skills

Customer service experience

Team management

Effective communication

Sales techniques

Flexible scheduling

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Unite Durham is looking for a Team Lead to provide world‑class service to the consumer.

What you bring:

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross‑functionally.

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry.
• Opportunity for monthly performance‑based bonus.
• A supportive team that values Diversity, Equity & Inclusion.
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in‑store employee discounts and brand‑new NIKE outfit for you to sport with teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (7am‑9pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Apply now online

We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

*Relocation is not currently available for this vacancy