Systems Administrator – Team Lead

Applied Intuition Inc.; City of Edinburgh; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic technology company in Edinburgh seeks a skilled IT Lead to drive team performance and manage critical IT operations. As part of a high-growth environment, the ideal candidate will possess strong troubleshooting skills and a passion for fostering collaboration. Your role will involve leading a team, addressing help-desk requests, and overseeing IT projects. They offer attractive benefits, including a share option plan and generous leave policy.

Benefits

Company Share Option Plan (CSOP)

Annual discretionary bonus

Flexible benefits allowance (£1,000)

Wellbeing app

33 days annual leave

Bike to work / E-bike scheme

Qualifications

• Proven experience leading IT teams.
• Strong troubleshooting skills across hardware and software.
• Ability to adapt in a fast-paced tech environment.

Responsibilities

• Lead and mentor a team of IT professionals.
• Act as the primary on-site IT presence.
• Manage and prioritize help-desk requests efficiently.

Skills

Leadership

Troubleshooting

Team Collaboration

Problem Solving

Adaptability

Education

Academic background in technology or business

Tools

Python

PowerShell

Bash

Intune

Cloud-based infrastructure

Job description

Are you an experienced IT professional with a passion for leading teams and driving impactful projects? Do you thrive in a fast‑scaling tech environment, enjoy solving complex problems, and want to shape the future of embedded payments? If so, we’d love to hear from you.

Responsibilities

• Lead and mentor a team of IT professionals, fostering a collaborative and high‑performance culture
• Oversee the provisioning of hardware, software, and access for new hires, ensuring a seamless onboarding experience
• Act as the primary on‑site IT presence, providing hands‑on support and guidance to both your team and end‑users
• React promptly to ad‑hoc on‑site support requests as and when required, ensuring minimal disruption to business operations
• Manage and prioritise help‑desk requests, ensuring tickets are resolved efficiently and to a high standard
• Troubleshoot and resolve complex hardware, software, and connectivity issues, both in person and remotely
• Drive project work, from conception through to delivery, including the rollout of new tools, SSO integrations, and automation initiatives aligned with best‑practice standards
• Coordinate and support IT projects, ensuring milestones are met and stakeholders are kept informed
• Oversee identity, access, and endpoint configuration across Intune, Entra ID (Azure AD), and M365
• Create and maintain high‑quality documentation for technologies, workflows, and processes to support effective knowledge sharing within the team
• Monitor, collect, and analyse data to report on the health of systems and identify areas for improvement
• Share insights and propose improvements to optimise IT processes and enhance the overall end‑user experience
• Support and maintain meeting‑room infrastructure and software

Who You Are

Demonstrated experience leading or mentoring IT teams
Strong troubleshooting skills across hardware (Windows, macOS, peripherals, AV equipment) and software (cloud‑based tools, SaaS platforms)
A curious mindset and drive to explore how AI can make a real difference
Passion for learning and a desire to develop both yourself and your team
Comfort working in a scaling business, where time is critical and change is frequent
An academic background in technology or business (beneficial but not essential)
Ambition to work in a high‑growth tech company

Nice to Haves

• Experience automating tasks using scripting languages such as Python, PowerShell, or Bash, and exposure to automation/orchestration platforms
• Familiarity with standards such as ISO27001, Cyber Essentials, or the NIST Cybersecurity Framework
• IT certifications (e.g. CompTIA A+, Microsoft, ITIL)
• Experience supporting cloud‑based infrastructure
• Exposure to endpoint management tools (e.g. Intune, JAMF)

What We Offer

• Company Share Option Plan (CSOP)
• Annual discretionary bonus
• Flexible benefits allowance (£1,000)
• Wellbeing app with company‑funded hours
• 33 days annual leave (including bank holidays) plus your birthday off
• Two‑day onboarding programme and ongoing learning opportunities
• Bike to work / E‑bike scheme

Mod Inclusion

We’re committed to building a diverse, equitable, and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds.

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