Supervisor

Marston Holdings Limited; Royal Leamington Spa; On-site; GBP 24,000 - 30,000; Full time

Job summary

A public services company in Royal Leamington Spa is seeking a Supervisor to lead Civil Enforcement Officers. This role involves managing a team, handling public interactions, and tracking performance metrics. Candidates must hold a Full UK Driving License and possess supervisory experience. The company offers flexible working, training, a pension scheme, and various employee perks to promote work-life balance and well-being.

Benefits

Flexible Working

Training and Development

Full Uniform provided

Competitive holiday benefits

Enhanced Maternity & Paternity package

Employee Assistance Programme and Gym Discounts

Online and instore discounts

Green Travel Schemes

Company Pension Scheme

Death in Service Benefit

Qualifications

• Must hold a Full UK Driving License.
• Previous experience in a supervisory/management role required.
• Ability to work on own initiative.

Responsibilities

• Lead a team of Civil Enforcement Officers and carry out daily briefings.
• Deal with escalated queries from colleagues and members of the public.
• Perform duties as a Civil Enforcement Officer, including patrolling and advising the public.

Skills

Excellent Communication Skills

Self-motivated

Customer-focused

Experience with Microsoft Office

Ability to work shifts

Education

Full UK Driving License

Job description

Supervisor

Here at NSL part of Marston Holdings Ltd. we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

We are looking for a Supervisor to join our fantastic team!

Within this role you will lead a team of Civil Enforcement Officers, carry out daily briefings, deal with escalated queries from both your colleagues and members of the public, and track KPIs. On top of this responsibility you will also be performing the valuable duties Particular Civil Enforcement Officer – patrolling public car parks and streets, advising members of the public and issuing tickets to incorrectly parked vehicles. In this Supervisor role you will be the eyes and ears of the local community while supporting your team to continue the essential work that is carried out by Civil Enforcement Officers within the community.

Please Note: For this role, you must hold a Full UK Driving License

What do you need to be a Supervisor?

• Full UK Driving License
• Previous experience in a supervisory/management role zegt
• Excellent Communication Skills
• To be self‑motivated and customer‑focused
• A love of working outdoors• Ability to work shifts
• Ability to work on own initiative
• Experience of working with Microsoft Office

What’s in it for you?

• Flexible Working:we provideflexible shift patternshelping you toachieve theright work life balance for you
• Training and Development:top class learning opportunitiesgiving you theconfidence to do a great jobandopportunity to grow with the company
• Full Uniformprovided
• Leave Benefits:Comeptitive holiday (including bank holidays)we all deserve toenjoy a break from work
• Family Friendly Benefits:enhanced Maternity & Paternity package(subject to eligibility criteria)
• Health and Wellbeing:full access to ourEmployee Assistance Programme,Wellbeing HubandGym Discountsbecauseyour health and wellbeing is important to us
• Employee Perks:enjoy online and instore discounts and perksfrom your favourite retail shops, travel and social places
• Reward and Recognition:your efforts won't go unnoticed
• Green Travel:Cycle to WorkandGreen Car Salary Sacrifice Schemesare available (subject to eligibility)because the environment matters to us
• Company Pension Schemewe'll help yousave for your future
• Death in Service Benefit:providingpeace of mind

Interested?Apply online today and a member of the team will be in touch soon.

A bit about us:

Marston Holdings Ltd are formed of nine brand entities, each with specialist skills and knowledge that together provide services to support the government, utilities and private sectors through the delivery of market leading integrated technology‑enabled solutions, from design and implementation to management and recovery.

If successful you will be joining our Transportation team who operate under our NSL brand as part of Marston Holdings Ltd. We are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. This includes comprehensive parking and street management solutions that contribute to creating a great place to work and live.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

INDHP