Sunday Aftersales & Booking Advisor

BMW; Bromley; On-site; GBP 40,000 - 60,000; Part time

Job summary

An automotive retailer is seeking a Sunday Customer Service Advisor in Bromley. The role involves handling incoming customer queries via phone and online, ensuring a high level of service. Responsibilities include recording customer information, arranging aftersales bookings, and communicating with customers regarding their service needs. Ideal candidates have strong customer service experience and a confident manner. The position offers a basic salary of £3809.52 plus bonuses, with a focus on delivering exceptional customer experiences.

Qualifications

• Experience in delivering outstanding customer service, preferably in a contact center or similar role.
• Confident at resolving complex issues.
• Must be eligible to work in the UK.

Responsibilities

• Answer and transfer inbound calls ensuring high standards of customer service.
• Record customer details and requirements accurately.
• Arrange aftersales bookings by telephone and allocate work to relevant teams.
• Provide customer estimates according to company policies.
• Make outbound calls to customers regarding part arrivals and bookings.

Skills

Customer service excellence

Call handling

Problem-solving

Attention to detail

Job description

An automotive retailer is seeking a Sunday Customer Service Advisor in Bromley. The role involves handling incoming customer queries via phone and online, ensuring a high level of service. Responsibilities include recording customer information, arranging aftersales bookings, and communicating with customers regarding their service needs. Ideal candidates have strong customer service experience and a confident manner. The position offers a basic salary of £3809.52 plus bonuses, with a focus on delivering exceptional customer experiences.