Summer Residence Coordinator

EF Education First Gruppe; Torquay; On-site; GBP 25,000 - 30,000; Full time

Job summary

An international education organization is looking for a proactive Residence Coordinator for summer 2026 in Torquay, UK. The role involves ensuring a welcoming environment for international students, managing residence logistics, and providing high-quality customer service. Ideal candidates should have experience in customer service, strong emotional intelligence, and a commitment to student welfare. Working full-time with accommodation and meals included, this is an opportunity to grow in a multicultural team while boosting your CV.

Benefits

Accommodation

Full board

International work environment

Training opportunities

Career enhancement options

Qualifications

• Previous experience in customer service, especially with young people.
• Must have strong emotional intelligence and the ability to remain calm under pressure.
• Willing to undergo a DBS check and provide two references.

Responsibilities

• Ensure the smooth running of student residences.
• Provide a safe living environment for students.
• Handle residence queries with excellent customer service.
• Coordinate with departments for effective team interaction.
• Manage occupancy statistics and follow up on disciplinary issues.

Skills

Customer service

Team leadership

Attention to detail

Adaptability

Emotional intelligence

Job description

EF Torquay Summer School is seeking an empathetic, organised and proactive Residence Coordinator for summer 2026.

• Full-time
• 5 days a week
• Fixed-term contract between June – August 2026
• Accommodation and full board

Take an active role in ensuring our international students feel safe, comfortable and truly at home. This is an ideal opportunity for anyone who enjoys taking ownership of situations, providing high-quality care and maintaining a welcoming living environment where students can thrive.

If you’re passionate about student welfare, enjoy working independently and want to be part of a multicultural team, we’d love to hear from you.

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• Ensures the smooth running of the student residences
• To ensure the residences provide a comfortable and safe living environment
• To provide the highest level of customer service at all times
• To help maintain ‘one team’, where the different departments liaise and interact - effectively and efficiently
• Allocates new bookings to residential accommodation on internal allocation system
• Assists customers with residence queries, ensuring prompt follow up and excellent customer service
• Liaises with external suppliers where cleaning/maintenance issues are reported
• Completes weekly occupancy statistics
• Ensures allocation information is accurate and sent on time
• Prepares arrival & departure documents and provides keys for all arrivals
• Follows up any disciplinary issues together with the Summer Residence Lead and ensures sanctions are applied in line with EF’s residence rules and regulations
• Liaises with the team regarding any issues reported for residential students
• Participates in student intakes and first week chats
• Shares emergency duty on a rota basis

Requirements

• A flexible approach to hours of work undertaken is essential
• Highly motivated, energetic and positive
• Must be a team player that can lead from the front, be outgoing and have great attention to detail
• Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence
• You should be passionate about customer service and providing quality
• Ability to work under pressure and in a high paced environment
• Able to remain calm under pressure & to diffuse difficult situations
• In terms of mindset, we all have a ‘going above and beyond, never settling for the status quo' mentality
• All offers are subject to a clear enhanced DBS check and two references
• Right to work in the UK upon commencement of your contract

Why you will love working with EF

• Work in a truly international environment
• Boost your CV this summer with a world renowned organisation
• Pre-summer online and in person trainings
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Ambition is nurtured and career enhancement opportunities are available at EF’s year round Language Campuses
• Global career opportunities
• External trainings on safeguarding, mental health and first aid

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

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