Student Records and Achievement Officer

Fxplus; Falmouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading educational institution in Falmouth is seeking a passionate Student Records & Achievement Officer to oversee the effective running of student information and assessment processes. This full-time role involves supporting students through their academic journey, resolving queries efficiently, and collaborating with various departments. Ideal candidates should possess strong administrative and communication skills, and experience with student records databases is preferred. Excellent benefits and a professional working environment await successful applicants.

Benefits

Employer Pension Contribution up to 12%

28 days + 8 days bank holiday

Annual salary increments

Enhanced Maternity/Paternity Pay

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

Salary Sacrifice Home & Tech Scheme

Life Assurance

Qualifications

• Strong administrative skills and experience with data management.
• Excellent attention to detail, especially regarding GDPR standards.
• Proactive team player with clear communication skills.

Responsibilities

• Support students through the academic journey from enrolment to graduation.
• Collaborate across departments to deliver reliable services.
• Assist with timely resolution of student and staff queries.

Skills

Experience of working with a recognised Student Records Database and/or similar software

Strong administrative skills

Excellent attention to detail, accuracy and data quality standards

Clear, confident communication skills

Proven ability to prioritise and manage competing deadlines

Job description

About the Role

We’re recruiting a Student Records & Achievement Officer who’s passionate about the effective and accurate running of the University’s student information and assessment processes.

Working within the Student Records & Achievement (SRA) team, you’ll help support students throughout the entire academic journey, from enrolment through to graduation, and you’ll assist with timely resolution of student and staff queries.

You’ll collaborate across academic departments and professional services to deliver a professional, reliable service, with a regular on campus presence during key points in the academic cycle.

About You

The successful candidate will have strong administrative skills, enjoy working with data and systems, and take pride in getting the details right. You will be a proactive team player who communicates clearly and builds positive relationships with colleagues, students, and external partners.

We are looking to hear from candidates who have the following skills/experience:

• Experience of working with a recognised Student Records Database and/or similar software
• Strong administrative skills
• Excellent attention to detail, accuracy and data quality standards, with a sound understanding of GDPR and safe record keeping.
• Clear, confident communication skills and a customer focused approach.
• Proven ability to prioritise and manage competing deadlines in a fast paced environment.

It’s a bonus (but not essential) if you have:

• Experience of working in the of the Higher Education sector.
• Experience with SITS:Vision / e:Vision (or a similar student records system).
• Awareness of current HE policy and practice

For further details on the skills/experience required for this role, please see the full job description above.

If you would like to arrange an informal discussion ahead of applying, please email our Head of Student Records & Achievement, Lydia Wilding-Smith, [e-mail].

This is a permanent, full time, 35 hours a week position across Monday-Friday, 9.00 am - 5.00 pm.

The closing date for the position is Sunday 1 February 2026.

About Us

For more than 120 years, Falmouth University has been a hub of creative and technological education and change. We are Cornwall’s University, a strong local and anchor institution within its defining rural and coastal community.

Our mission is to deliver exceptional higher education and research, harnessing the fusion of creativity and technology as foundations of the future economy. We use our knowledge and expertise in these disciplines to generate positive and sustainable opportunities for all.

In return for your hard work and commitment, we offer excellent benefits, including:

• Employer Pension Contribution up to 12%.
• 28 days + 8 days bank holiday.
• Annual salary increments (Until top of grade reached).
• Enhanced Maternity/Paternity Pay/Adoption Pay.
• Salary Sacrifice Car Scheme (Tusker).
• Salary Sacrifice Cycle Scheme.
• Salary Sacrifice Home & Tech Scheme.
• Life Assurance.

Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.

A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly‑owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.

Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under‑represented and/or marginalised, as it is important we have a diverse range of candidates to consider.