Strategy & Operations Manager / Department Owner

Lendable Ltd; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading fintech company in London seeks a Strategy & Operations Manager to drive efficiencies and optimize the Quality Assurance function within Operations. This high-impact role requires strong analytical skills, project management experience, and a ability to lead a team through change. You will collaborate with senior leadership and have the opportunity to redefine operational processes at scale. The position offers excellent benefits, including hybrid work options, and emphasizes employee well-being.

Benefits

Private health insurance

Equity compensation

Fully stocked kitchen for snacks and meals

Qualifications

• Proven track record of owning and leading complex projects in a fast-paced environment.
• Strong hands-on analytics ability, comfortable pulling data yourself using SQL.
• Excellent stakeholder management and communication skills.

Responsibilities

• Review and evaluate current processes and ways of working, identifying areas for automation.
• Interpret complex datasets to unlock insights driving operational improvements.
• Own end-to-end delivery of key strategic initiatives.

Skills

Project management

Stakeholder management

Analytical skills

Leadership

Communication

SQL

Adaptability

Job description

## About the roleWe're looking for a Strategy & Operations Manager to take ownership of specific departments across the business, **driving efficiencies, scaling processes, and delivering better outcomes for our customers**.You’ll own and optimise our Quality Assurance (QA) function within the Operations division. This is your chance to have a massive impact from day one - **redesigning processes from first-principles and using analytics to uncover insights** that drive operational efficiency and enhance the customer experience. You’ll **roll up your sleeves to deeply understand and improve day-to-day operations**, while also **leading and developing a team** to support scalable growth.This is a **high-impact, high-visibility role** with **exposure to Operations, Product, Engineering, Data Science and Compliance leadership**.As you deliver impact within QA, you'll have the opportunity to **take on additional strategic projects** across other departments.**What you’ll be doing:*** **Review and evaluate current processes and ways of working**, identifying areas for automation* **Interpret complex datasets** to unlock insights that drive operational improvements and customer satisfaction* **Own end-to-end delivery of key strategic and operational initiatives** in close partnership with cross-functional stakeholders* **Monitor and assess the success of implemented strategies** and continuously identify areas for improvement* **Effectively manage a team** within the Quality Assurance (QA) function**What we’re looking for:*** A proven-track record of **owning and leading complex projects,** in a fast-paced environment* A **highly lateral thinker** with a willingness to **challenge the status quo*** **Strong hands-on analytics ability** - comfortable pulling data yourself and using it to drive decisions (**strong SQL required**)* **Excellent stakeholder management and communication** - able to influence cross-functionally and up to senior leadership* Experience in **people management** and leading a team through change* A **deep passion for AI and technology** and are excited by the opportunity to redefine operational processes at scale**The interview process:*** A quick remote call with one of the hiring team and follow-up 15 minute cognitive assessment.* A remote call with the Director of Operational Oversight.* A 90 minute on site interview and a 45 minute Cultural interview.* 30 minute remote sessions with the Head of Compliance, Chief Risk Officer, Chief Operating Office and one of our UK Product Managing Directors.* The opportunity to scale up one of the **world’s most successful** fintech companies* **Best-in-class** compensation, including equity* You can work from home **every Monday and Friday** if you wish - on the other days we all come together IRL to be together, build and exchange ideas* Enjoy a **fully stocked kitchen** with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday* We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to **private health insurance*** We're an **equal opportunity employer** and are looking to make Lendable the most inclusive and open workspace in London