Strategic Lead: Managed Service Operations & Practice

Made Tech Limited; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A major technology firm in the UK is seeking a Managed Service Operations - Head of Practice to lead operational strategies and ensure high-quality service delivery. This leadership role involves developing operational capabilities, collaborating with various teams, and driving the excellence of managed services. The ideal candidate will have extensive experience in service operations and the ability to foster high-performing teams to improve public sector services through technology.

Benefits

Paid counseling

Flexible benefits platform

Cycle to work scheme

Qualifications

• Experience in incident, problem, and change management.
• Deep understanding of operational governance.
• Experience in leading operational teams.

Responsibilities

• Lead development of operational capabilities.
• Collaborate with service delivery leadership.
• Drive growth of service lines and customer relationships.

Skills

Live service operations understanding

ITIL practices

DevOps and Agile familiarity

Technical awareness across cloud platforms

Operational standards creation

Multi-disciplinary team leadership

High-pressure environment operation

Job description

A major technology firm in the UK is seeking a Managed Service Operations - Head of Practice to lead operational strategies and ensure high-quality service delivery. This leadership role involves developing operational capabilities, collaborating with various teams, and driving the excellence of managed services. The ideal candidate will have extensive experience in service operations and the ability to foster high-performing teams to improve public sector services through technology.