Strategic Customer Success Manager for Enterprise Growth

ON24; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in Greater London is seeking a Customer Success Manager to strengthen relationships with elite clients and drive product adoption. This role involves multitasking across projects and collaborating with cross-functional teams to ensure customer satisfaction and success. Ideal candidates will have at least three years of relevant experience and excellent communication skills. A competitive compensation package along with professional development opportunities are offered in a hybrid working model.

Benefits

Competitive compensation package

Professional development opportunities

Hybrid working model

Office snacks and drinks

25 days holiday plus wellness days

Qualifications

• Minimum 3 years of experience in Customer Success or Account Management.
• Experience in consultative or solution-based selling.
• Strong communication and organizational skills.

Responsibilities

• Drive product adoption as a trusted advisor.
• Conduct account reviews for customer satisfaction.
• Onboard new customers and assist with renewals.
• Collaborate with cross-functional teams to enhance operations.

Skills

Customer Success Management

Consultative selling

Microsoft Office Suite

Salesforce

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Word

Job description

A leading technology company in Greater London is seeking a Customer Success Manager to strengthen relationships with elite clients and drive product adoption. This role involves multitasking across projects and collaborating with cross-functional teams to ensure customer satisfaction and success. Ideal candidates will have at least three years of relevant experience and excellent communication skills. A competitive compensation package along with professional development opportunities are offered in a hybrid working model.