Strategic Customer Success Lead for IT & Networking

Cdw; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking a Customer Success Lead to enhance client satisfaction, retention, and growth. In this strategic role, you will build and execute the customer success strategy, manage the customer lifecycle, and collaborate across teams to ensure clients maximize their investment in technology. The ideal candidate will have proven experience in a customer success or account management role within the IT industry, strong communication skills, and a strategic mindset.

Qualifications

• Proven experience in Customer Success, Account Management, or similar client-focused roles in IT.
• Strong communicator, able to engage confidently with various audiences.
• Strategic and analytical thinker with actionable insights.

Responsibilities

• Lead Customer Success practice to enhance satisfaction and retention.
• Build customer success strategy aligned with business goals.
• Manage the customer lifecycle from onboarding to renewal.

Skills

Customer Success

Account Management

Strategic Thinking

Communication Skills

Relationship Building

Analytical Skills

Project Management

Tools

Gainsight

ServiceNow

Microsoft Office Suite

Job description

A leading technology solutions provider in the UK is seeking a Customer Success Lead to enhance client satisfaction, retention, and growth. In this strategic role, you will build and execute the customer success strategy, manage the customer lifecycle, and collaborate across teams to ensure clients maximize their investment in technology. The ideal candidate will have proven experience in a customer success or account management role within the IT industry, strong communication skills, and a strategic mindset.