Strategic Customer Insights Leader

Severn Trent Plc; Coventry; Hybrid; GBP 40,000 - 44,000; Full time

Job summary

A leading utility provider in Coventry seeks a Strategic Customer Insight Analyst to drive customer research initiatives. This role involves designing and delivering insightful market research to inform strategic decision-making. Candidates should have a background in research methodologies, excellent writing skills, and able to manage multiple projects. The position offers a competitive salary, flexible work arrangements, and various employee benefits to support development and work-life balance.

Benefits

Annual salary of £40,000 - £43,800

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Qualifications

• Proven experience in a market or social research role.
• Ability to manage projects and meet deadlines.
• Strong attention to detail.

Responsibilities

• Design and deliver research focused on customer insights.
• Manage quantitative and qualitative research projects.
• Contribute to business plans and regulatory submissions.

Skills

Strong knowledge of research methodologies

Experience in commissioning and delivering quantitative and qualitative research

Excellent writing skills

Project management ability

Familiarity with GDPR

Education

Degree-level education (any subject)

Ideally, an MRS Advanced Certificate or Diploma

Tools

Qualtrics

Job description

A leading utility provider in Coventry seeks a Strategic Customer Insight Analyst to drive customer research initiatives. This role involves designing and delivering insightful market research to inform strategic decision-making. Candidates should have a background in research methodologies, excellent writing skills, and able to manage multiple projects. The position offers a competitive salary, flexible work arrangements, and various employee benefits to support development and work-life balance.