Strategic Customer Engagement Manager

LexisNexis Special Services Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading risk assessment provider in Greater London is seeking a Customer Engagement Manager to enhance client relationships and deliver exceptional customer experiences. The role involves managing a portfolio of customers, optimizing the RiskNarrative platform, and collaborating with cross-functional teams to meet strategic business goals. Ideal candidates will have strong customer relationship skills, experience in similar roles, and a technical background in APIs and SQL. This position offers a range of competitive benefits including health and wellness programs.

Benefits

Generous holiday allowance

Health screening & private medical benefits

Employee Assistance Programme

Access to learning resources

Qualifications

• Experience in customer engagement or SaaS platforms.
• Exceptional technical or analytical skills.
• Ability to handle multiple streams of work simultaneously.

Responsibilities

• Deliver outstanding customer experience to maximize ROI.
• Manage a portfolio of customers and ensure deliverables are met.
• Collaborate with teams to fulfill customer needs.

Skills

Customer relationship management

Technical project management

Analytical skills

Problem-solving

Tools

APIs

SQL

Job description

A leading risk assessment provider in Greater London is seeking a Customer Engagement Manager to enhance client relationships and deliver exceptional customer experiences. The role involves managing a portfolio of customers, optimizing the RiskNarrative platform, and collaborating with cross-functional teams to meet strategic business goals. Ideal candidates will have strong customer relationship skills, experience in similar roles, and a technical background in APIs and SQL. This position offers a range of competitive benefits including health and wellness programs.