Store Team Lead: Elevate Service & Sales

The White Company; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Glasgow seeks a dedicated individual to supervise the team to enhance customer service and achieve sales targets. This role includes training staff, handling customer queries proactively, and ensuring store presentation reflects the brand. Employees enjoy benefits like substantial discounts, competitive salaries, additional holidays, and a discretionary bonus scheme. Join an organization committed to diversity, inclusion, and sustainability.

Benefits

50% discount on products

23 days holiday rising to 25

A Volunteer Day

Discretionary bonus scheme

Variety of discounts via Perkplace Benefits Platform

Group Personal Pension scheme

Life assurance plan after probation

Social events throughout the year

Qualifications

• Passionate about supervising teams and delivering exceptional customer service.
• Ability to train and motivate team members for optimal performance.
• Experience in handling customer queries and complaints effectively.

Responsibilities

• Supervise the team to enhance customer experience.
• Ensure all administrative procedures are efficiently completed.
• Drive sales on the shop floor in the absence of senior management.

Skills

Customer service

Team supervision

Sales optimization

Conflict resolution

Job description

A leading retail company in Glasgow seeks a dedicated individual to supervise the team to enhance customer service and achieve sales targets. This role includes training staff, handling customer queries proactively, and ensuring store presentation reflects the brand. Employees enjoy benefits like substantial discounts, competitive salaries, additional holidays, and a discretionary bonus scheme. Join an organization committed to diversity, inclusion, and sustainability.