Store Operations Leader: Customer Experience & Trading

Sainsbury's Supermarkets Ltd; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK supermarket chain is seeking a Customer and Trading Manager for their Colchester store. The role involves overseeing daily operations, managing a dedicated team, and ensuring top-tier customer service. Candidates must have previous management experience in fast-paced environments and a track record of meeting performance metrics. This position offers competitive benefits and a chance to lead a dynamic team.

Benefits

10% discount card after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching of up to 7.5%

Sainsbury’s share scheme

Wellbeing support services

Colleague networks for support and development

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• Proven experience in line management in a dynamic retail environment.
• Ability to manage performance and conduct disciplinaries.
• Demonstrated experience in delivering customer service excellence.

Responsibilities

• Manage daily store operations and ensure effective team performance.
• Lead a team to provide exceptional customer service.
• Achieve performance indicators and manage employee relations effectively.

Skills

Operational leadership

Customer service

Performance management

Team motivation

KPI achievement

Job description

A major UK supermarket chain is seeking a Customer and Trading Manager for their Colchester store. The role involves overseeing daily operations, managing a dedicated team, and ensuring top-tier customer service. Candidates must have previous management experience in fast-paced environments and a track record of meeting performance metrics. This position offers competitive benefits and a chance to lead a dynamic team.