Store Operations Leader - Customer Experience & Team Growth

Sainsbury's Supermarkets Ltd; Cleethorpes; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading supermarket chain in Cleethorpes seeks a Customer and Trading Manager. In this role, you'll be responsible for overseeing daily store operations, managing a team, and delivering excellent customer service. Ideal candidates will have prior line management experience and a proven track record of achieving KPIs while fostering team performance. This permanent position offers a competitive salary and a range of benefits including discounts, bonus schemes, and well-being support.

Benefits

10% discount for staff

Annual performance bonus

Free food & drinks for colleagues

Generous holiday entitlement

Pension matching

Wellbeing support

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Demonstrated success in meeting or exceeding KPIs.

Responsibilities

• Ensure the store runs effectively with a small team of managers.
• Take full responsibility for store operations.
• Manage performance, conduct disciplinaries, and ensure scheduling accuracy.

Skills

Line management experience

Brilliant customer service

KPI management

Employee relations management

Operational leadership

Job description

A leading supermarket chain in Cleethorpes seeks a Customer and Trading Manager. In this role, you'll be responsible for overseeing daily store operations, managing a team, and delivering excellent customer service. Ideal candidates will have prior line management experience and a proven track record of achieving KPIs while fostering team performance. This permanent position offers a competitive salary and a range of benefits including discounts, bonus schemes, and well-being support.