Store Manager (Edinburgh - Waverley)

Fexco; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider is seeking a Store Manager for its Waverley store in Edinburgh. This permanent full-time role involves managing a sales team, ensuring exceptional customer service, and leading staff to achieve sales targets. The ideal candidate will have supervisory experience, strong leadership skills, and an excellent customer service background. Flexibility in working hours, including weekends, is required. The role also includes marketing initiatives to enhance brand awareness.

Qualifications

• Demonstrable supervisory experience, ideally in a cash handling environment.
• Excellent customer service experience, experience with foreign currencies is desirable.

Responsibilities

• Supervise a bureau team to achieve sales targets through excellent customer service.
• Lead and manage a small team, ensuring high standards of presentation are maintained.
• Manage rotas reflecting customer needs.
• Professionally handle all customer complaints and queries.
• Adhere to company policies including Health and Safety and AML.
• Undertake marketing initiatives to promote the Bureau.

Skills

Customer service skills

Leadership skills

Numeracy

Attention to detail

Job description

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

CEC Ltd is currently recruiting for a Store Manager to take the lead at our Waverley store in Edinburgh.

This is a permanent full time role, working 37.5 hours per week across 5 days out of 7. This will include some weekends so you'll need a flexible approach to your working hours.

JOB PURPOSE

To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets.

MAIN RESPONSIBILITIES

The successful candidate will be responsible for:

• Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service.
• Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role.
• Managing rotas to ensure staff levels reflect customer needs.
• Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met.
• Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures.
• Undertaking marketing initiatives, to promote the Bureau and increase brand awareness.

QUALIFICATIONS / EXPERIENCE REQUIRED

• Demonstrable supervisory experience ideally obtained in a cash handling environment.
• Excellent customer service experience is essential and experience with foreign currencies is desirable.

COMPETENCIES REQUIRED

• Demonstrable superior customer service skills with the ability to coach others to adopt these principles.
• A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors.
• Numerate, with good business acumen and strong attention to detail.
• Comfortable communicating across all levels both within the business, and with external customers and suppliers.
• Must be flexible and have a can-do attitude and approach.