Store Manager | Central London

Reiss Ltd.; City of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading luxury retailer in Central London is seeking a full-time Store Manager to ensure premium customer service and achieve operational excellence. The ideal candidate has retail management experience, strong commercial skills, and a passion for customer satisfaction. Key responsibilities include overseeing store operations, driving sales, and managing a dedicated team. Competitive benefits include employee discounts and wellness initiatives.

Benefits

Generous employee discount

Rewarding bonus and commission structures

25 days annual leave

Career development opportunities

Qualifications

• Previous retail management experience at a similar level is essential.
• Proven ability to increase overall business performance.
• Excellent communication skills both written and verbal.

Responsibilities

• Oversee the day-to-day running of the store.
• Drive sales and maximize profitability.
• Deliver exceptional customer service through team leadership.

Skills

Retail management experience

Customer service excellence

Commercial product management

Ability to work under pressure

People management skills

Job description

Overview

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Central London on a full-time basis as our Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you’ll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputise in the absence of the Store Manager

What you’ll ideally bring to the role

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 25 days annual leave
• Employee referral scheme
• Career development opportunities

Apply now to start your story at Reiss…

#WeAreReiss

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.