Store Manager

Card Factory; Swansea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail leader in celebrations seeks a Store Manager in Swansea to lead a team in creating positive customer experiences. You will coach and inspire your team while managing store performance, merchandising, and payroll. This role requires strong leadership skills, clear communication, and a people-first mindset. Join us to grow your career and make every moment special.

Benefits

Tools and training for career growth

Supportive team culture

Qualifications

• Experienced in leading teams to bring out their best.
• Ability to inspire and build a high-performing culture.
• Strong listener and clear communicator.

Responsibilities

• Build a brilliant team and create a thriving workplace.
• Continuously seek ways to grow and improve store performance.
• Manage merchandising and payroll effectively.

Skills

Leadership experience

Inspiring presence

People-first mindset

Strong communicator

Tech-savvy

Calm and adaptable

Job description

Store Manager – Card Factory, Swansea

Store Location: 809 Oxford Street, Swansea SA1 3AF

Store Hours: 42.5

Lead the way at Card Factory, where special moments come to life. As a Store Manager, you’ll be at the heart of it all – guiding a team, shaping a positive culture, and creating a space where people feel supported, valued, and inspired. You’ll coach, motivate, and celebrate wins, both big and small. With a customer‑first mindset, you’ll bring energy and confidence to every decision, using data to keep things on track and moving forward.

Day‑to‑Day Responsibilities

• Build a brilliant team, set clear direction, and create a workplace where people thrive.

• Hire, coach, and develop staff; manage merchandising and payroll.

• Own store performance, make decisions to meet objectives, and keep operations running smoothly.

• Work closely with District and Regional Managers, continuously seeking ways to grow, improve, and celebrate success.

Qualifications

• Leadership experience – you’ve led teams and know how to bring out their best.
• Inspiring presence – you lead by example and build a high‑performing culture.
• People‑first mindset – you coach, support, and help others grow.
• Strong communicator – you listen, speak clearly, and bring people together.
• Tech‑savvy – comfortable using systems to support daily tasks.
• Calm and adaptable – you stay focused and flexible under pressure.

Why Join Us

At Card Factory, leadership is about more than just managing a store. We’ll support you with the tools, training, and opportunities to grow your career – because when you grow, we grow too. If you’re ready to lead with impact and help shape the future of a business that celebrates life’s most meaningful moments, we’d love to hear from you.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies, please.