Store Manager

Mountain Warehouse Ltd; Royal Tunbridge Wells; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a passionate Store Manager in Royal Tunbridge Wells. You will empower and lead your team, ensuring exceptional customer service and operational excellence. The successful candidate will have strong leadership skills and a proven track record in sales. Offered perks include a monthly bonus scheme, generous discounts, and a supportive work environment.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Access to Employee Assistance Programme

Qualifications

• Experience managing a retail team and inspiring them.
• Strong communication skills across all levels of the team.
• Ability to analyze sales data and make strategic decisions.

Responsibilities

• Lead and motivate the store team to deliver exceptional customer experiences.
• Oversee daily store operations to ensure efficiency.
• Implement strategies to meet and exceed sales targets.

Skills

Leadership

Customer service

Sales strategy

Team collaboration

Problem-solving

Job description

Overview

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Department: UK Retail

Location: Tunbridge Wells Shopping Park - Management (TSP)

Description

Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!

As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.

Key Responsibilities

Leadership & Team Development:

• Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
• Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
• Proactively address employee relations, resolving issues while supporting ongoing learning and development.
• Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
• Provide your team with the knowledge and tools needed to deliver exceptional customer service.

Operational Excellence:

• Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
• Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
• Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
• Recruit, retain, and develop top talent to build a high-performing and motivated team.

Sales & Performance:

• Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
• Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
• Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.

Customer Experience:

• Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
• Address customer feedback thoughtfully and resolve issues to build brand loyalty.
• Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
• Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

We Would Like To Meet Someone Who Is

• Passionate about delivering outstanding customer experiences.
• A confident and experienced retail manager who thrives on motivating and empowering teams.
• Skilled in managing diverse personalities with diplomacy and adaptability.
• An excellent communicator, able to convey expectations and feedback clearly at all levels.
• Results-driven, with a sharp focus on achieving sales and performance goals.
• Solutions-focused, addressing challenges proactively while aligning with company policies.
• Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
• Energetic and determined to tackle tasks with excellence, driving success for the team and business.

What's In It For You

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

Referrals increase your chances of interviewing at Mountain Warehouse by 2x

Get notified about new Store Manager jobs in Royal Tunbridge Wells, England, United Kingdom.