Store Manager

Card Factory plc; Downpatrick; On-site; GBP 32,000; Full time

Job summary

A leading greeting card retailer is seeking a Store Manager in Downpatrick to lead store operations and enhance customer experiences. You will focus on team development, commercial growth, and stakeholder engagement. The ideal candidate should have prior retail management experience and a passion for customer service. In return, gain a competitive salary and benefits including discounts, financial wellbeing support, and career development opportunities. Apply now to join a fast-growing team.

Benefits

25% colleague discount in-store and online

Financial Education Tools

Salary Advance

Seasonal incentive schemes

Retail Apprenticeships opportunity

Discounts across 100’s of UK retailers

Employee Assistance Programme

Qualifications

• Previous experience as a store manager in a retail environment.
• Ability to collaborate effectively with wider stakeholders.
• Proven experience in leading and developing a team.

Responsibilities

• Overall responsibility for the running of the store.
• Develop a team culture focused on customer satisfaction.
• Make commercial decisions regarding stock and merchandising.

Skills

Leadership and team development

Customer experience focus

Commercial decision-making

Recruitment skills

Stakeholder engagement

Job description

With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.

The day to day

• You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
• Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
• You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
• Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
• Make commercial decisions around stock availability and merchandising.
• Actively seek contact with key stakeholders to gain a wider understanding of the business
• Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.

About You

• You will be as passionate about celebrating our customers’ life moments as we are
• Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business
• Have experience inleading and developing a team of colleagues
• Be prepared to work towards KPIsin a fast-paced environment

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a trueOmni-channel retailer. This strategy sees significant investment into ourcolleagues across the business creating multiple opportunities to join a fast-paced environment and be part ofourexcitingjourney.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

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Store Manager

• Salary £31,449 per annum
• Frequency Annual
• Job Reference cardfac/TP/1101/30768
• Contract Type Permanent
• Closing Date 28 February, 2026
• Location Market Street The Market House Downpatrick, United Kingdom