Store Experience & Operations Manager

Sainsbury's Supermarkets Ltd; East Hagbourne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company is seeking a Customer Experience Manager to enhance the in-store experience and manage a dynamic team. Your role will involve ensuring customer commitments are met and overseeing daily operations, including the checkout and back-of-house activities. Ideal candidates will demonstrate strong leadership, previous line management experience, and a passion for exceptional customer service. Competitive salary and enticing benefits available.

Benefits

10% discount on shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Investment share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and more

Qualifications

• Experience in a fast-paced operational environment is essential.
• Ability to coach and drive team performance.
• Strong leadership skills to deliver exceptional customer experiences.

Responsibilities

• Manage overall customer experience and ensure commitments are met.
• Oversee the front-end checkout operations.
• Handle people management tasks and ensure team alignment.

Skills

Line management experience

Customer obsession

Delivering KPIs

People management

Leadership in operational settings

Conflict resolution

Dynamic customer-facing environment leadership

Performance issue handling

Job description

A leading retail company is seeking a Customer Experience Manager to enhance the in-store experience and manage a dynamic team. Your role will involve ensuring customer commitments are met and overseeing daily operations, including the checkout and back-of-house activities. Ideal candidates will demonstrate strong leadership, previous line management experience, and a passion for exceptional customer service. Competitive salary and enticing benefits available.