Store Experience Leader | Customer Service & Ops

Sainsbury's Supermarkets Ltd; Benfleet; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading UK supermarket chain is seeking a Customer Experience Manager for their Rayleigh Weir Store. The role entails ensuring excellent customer service and managing daily operations. Candidates should have strong leadership experience in a fast-paced environment and a passion for customer satisfaction. The position offers a competitive salary and multiple employee benefits, including discounts and holiday entitlements, in a supportive working environment.

Benefits

10% discount off shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Track record of delivering exceptional customer experiences.
• Experience leading teams in customer-facing environments.
• Proven success in managing complex people matters.

Responsibilities

• Ensure overall customer experience across the store.
• Manage front-end checkout operations.
• Oversee petrol station operations if applicable.
• Lead and support team members.
• Assume responsibility for running the store in absence of senior management.

Skills

Leadership experience in fast-paced environments

Customer service obsession

Ability to deliver KPIs

People management

Job description

A leading UK supermarket chain is seeking a Customer Experience Manager for their Rayleigh Weir Store. The role entails ensuring excellent customer service and managing daily operations. Candidates should have strong leadership experience in a fast-paced environment and a passion for customer satisfaction. The position offers a competitive salary and multiple employee benefits, including discounts and holiday entitlements, in a supportive working environment.