Store Colleague

JD Sports Fashion Plc; Chester; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A prominent sports retailer is seeking a Sales Assistant in Chester to deliver exceptional customer service and drive sales. The ideal candidate will be enthusiastic, customer-focused, and flexible in working different shifts. This role includes upselling products, maintaining store standards, and assisting customers efficiently. The company offers a range of benefits including discounts, health plans, and development courses to support career growth.

Benefits

25% off products

Discounted Gym memberships

Access to counselling services

Incremental Holiday Allowance

Health cash plans

Qualifications

• Ability to thrive in a fast-paced, customer-focused retail environment.
• Enthusiastic approach to challenges and opportunities for self-development.
• Confidence in engaging with customers and providing excellent service.

Responsibilities

• Provide exceptional customer service by greeting customers warmly.
• Drive sales targets through in-store devices and upselling.
• Maintain high visual merchandising standards on the shop floor.
• Assist in store operations and represent the company professionally.
• Process sales transactions accurately and resolve customer queries.

Skills

Positive attitude

Interpersonal skills

Communication skills

Flexibility

Job description

Overview

Role overview: We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.
• Role objectives and KPI’s: Contribute to achieving or exceeding the stores monthly sales target; Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT; Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast-paced, customer focused retail environment.
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
• Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance