Stephens Bakery - Retail Assistant - 17 Hours - Dunfermline Drive Thru

Steakbridie; Dunfermline; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading bakery in Dunfermline is looking for a Retail Assistant to join their award-winning team. The role involves providing excellent customer service, helping to create a welcoming atmosphere, and supporting various daily tasks like cleaning and stocking. Flexibility in hours is required, and excellent benefits are offered including competitive pay and discounts. If you have a passion for customer service and working in a dynamic environment, this is the position for you.

Benefits

Competitive Salary from £9.33 – £12.41 per hour

Free products on shift

Staff referral scheme

20% off products on day off

Free counselling services

Discounts at over 1,000 retailers

Qualifications

• Positive energy and reliability are essential.
• A customer service star who goes the extra mile.
• Ability to thrive in a busy shop environment.

Responsibilities

• Provide excellent customer service at all times.
• Help create a warm and welcoming atmosphere.
• Follow daily routines for cleaning and stocking.

Skills

Customer service

Teamwork

Flexibility

Job description

Retail Assistant

We’ve got an exciting opportunity for a friendly, dependable, and enthusiastic individual to join our award-winning team as a Retail Assistant.

Job: Retail Assistant Hours: 17 Hours - flexible shifts over midweek and weekends Location: Halbeath Drive Thru, Dunfermline

Please note - This role requires weekday and weekend availability, so it’s not suitable for those in full‑time education.

What You’ll Be Doing

As a Retail Assistant, you’re the face of Stephens – serving up smiles and delicious baked goods in every shift. Here’s what your day could look like:

• Provide excellent customer service at all times – this is your number one priority.
• Help create a warm and welcoming atmosphere in the shop.
• Answer questions about products and make recommendations when asked.
• Follow daily routines and task lists for cleaning, stocking, and food preparation.
• Carry out tasks as delegated by the Management or Senior Sales
• Follow food safety procedures and checklists, ensuring high standards of cleanliness and hygiene.
• Support the team by staying flexible and willing to help wherever needed.
• Keep the shop clean, tidy, and well‑stocked throughout the day.
• Make sure displays look their best and product quality is maintained.
• Follow stock rotation procedures.
• Work well with others on shift, sharing tasks fairly and helping out during busy periods.

What We’re Looking For

We’re not just hiring a Retail Assistant – we’re welcoming someone into our team who’ll bring positive energy, reliability, and a genuine passion for people.

Are you:

• A team player who believes in teamwork and collaboration?
• Someone who thrives in the energy of a busy shop?
• A customer service star who always goes the extra mile?

If this sounds like you, we’d love to meet you.

What You’ll Get in Return

We care about our people as much as we care about our famous bridies. When you join Stephens, you’ll enjoy:

• Competitive Salary: from £9.33 – £12.41 per hour
• Lunch is on us! We offer free products to our teams on shift.
• Presents for our team at special moments (Christmas, Length of Service & Weddings).
• Know someone great? Our staff referral scheme offers the potential to earn £150 each!
• Popping in for a bite on your day off? You’ll get 20% off our products across all of our shops.
• Free Counselling for mental health, money, legal or work matters.
• Discounts at over 1,000 high‑street and online retailers such as Asda, Aldi, cinemas, holidays, etc.
• Career development your sort of thing? We love to develop our teams to be the best versions of themselves which is why we like to offer job opportunities to our existing team.

Why Join Stephens Bakery?

At Stephens Bakery, we’re not just baking — we’re baking history. As a proud 4th generation family business with over 150 years of heritage, we combine the best of traditional craft with a bold, modern vision for the future. We’re known for pushing boundaries. From launching the first‑ever bakery Jiffy Van and standalone bakery drive‑thru, to pioneering partnerships with Coop, Scotmid, Morrisons, and independent retailers, innovation is at the heart of everything we do. But while we embrace new ideas, our roots remain firmly in quality, tradition, and community. We stay true to the art of baking with time‑honoured techniques and the finest locally sourced ingredients. This commitment to excellence is why we’ve been crowned: Scottish Craft Bakery of the Year, UK Craft Bakery Business of the Year (2021), Home to Scotland’s Favourite Morning Roll, Steak Bridie, and Double Biscuit. At Stephens, you’re not just joining a business — you’re becoming part of a legacy that’s proud of its past and passionate about its future.

Ready to Take the Next Step?

If you’re excited about what we do and think you’d be a great fit, we’d love to hear from you.

Here’s what to expect:

1. Apply Now – Submit your application below.
2. Quick Chat – If shortlisted, we’ll start with a casual telephone interview.
3. Meet Us In Person – We’ll invite you in for a relaxed face‑to‑face interview.
4. Try It Out – Experience the role with a paid work trial.

We aim to complete the process in around 2 weeks, but we’re happy to work around notice periods where need.