Station Services Lead: Customer Experience & Safety

First Group; Lelant Saltings; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading transport company is looking for a Station Manager to lead operations at St Erth station in the UK. The role requires excellent leadership skills and a passion for delivering top-notch customer service. Responsibilities include overseeing train movements, safety protocols, and managing a team during peak hours. Applicants must be flexible and able to handle the challenges of a busy station. This is a full-time position during peak seasons, with no guaranteed work outside summer.

Qualifications

• Experience of managing a team to deliver a service direct to customers.
• Experience of establishing relationships with customers and stakeholders.
• Able to work to strict procedures with attention to detail.

Responsibilities

• Manage the operational requirements of the station including all train movements.
• Oversee safety and security procedures at the station.
• Lead team members to deliver customer experience during service hours.
• Oversee delivery from contractors and station tenants.

Skills

Customer service

Leadership

Flexible problem-solving

Communication

Decision-making

Job description

A leading transport company is looking for a Station Manager to lead operations at St Erth station in the UK. The role requires excellent leadership skills and a passion for delivering top-notch customer service. Responsibilities include overseeing train movements, safety protocols, and managing a team during peak hours. Applicants must be flexible and able to handle the challenges of a busy station. This is a full-time position during peak seasons, with no guaranteed work outside summer.