St Albans Meet and Greet Volunteer for One YMCA

Welwyn Hatfield Community And Voluntary Services Limited; St Albans; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local community service organization in St Albans is looking for a Family Centre Meet and Greet Assistant to welcome families at their centres. Responsibilities include providing information about services and ensuring a friendly environment. Applicants should have relevant training and be friendly, organized, and reliable. A DBS check is required. This long-term volunteer role involves 2-3 hours per week.

Benefits

Access to organizational events

Ongoing support and meetings

Qualifications

• Criminal record check (DBS) required.
• Volunteers must be 18 years or older.

Responsibilities

• Welcome families to the Family Centre in a friendly and professional manner.
• Provide information about the service to families.
• Support the preparation of publicity materials and information displays.
• Signpost visitors to appropriate staff for further support.
• Uphold safeguarding and health & safety policies.

Skills

Friendly, welcoming, and professional manner

Good organisational and communication skills

Reliable and punctual

Ability to work as part of a team

Respectful of confidentiality and sensitive information

Understanding of diversity and inclusive practice

Education

Relevant qualification or training

Job description

Before you can register your interest for this opportunity you must be registered as a volunteer. Register with the Volunteer Centre, or if you have already registered, please log in.

Role Overview

As a Family Centre Meet and Greet Assistant you will be the first point of contact for families at our centres, providing information about our service and encouraging families to sign up.

Location & Schedule

Role based in Family Centres across St Albans: Sopwell, Marshalswick, London Colney & Southdown.

2‑3 hours per week, long‑term commitment.

District: St Albans | Location: Indoor | Time of day: To be discussed.

Practical Considerations

A full induction to the service and specific site will be provided.

• Requirement to undertake One YMCA online training courses
• To understand and implement One YMCA’s policies
• Ongoing support and regular 1:1 meetings
• Access to organisational events throughout the year including socials, conferences and training opportunities

Requirements

Relevant qualification or training. Criminal record check (DBS) required.

Suitable Applicants

• 18‑25 year olds
• Aged 26 and over
• University students

Volunteers interested in children, families & family support, social activities, voluntary & community action, young people & adolescents.

Full Description

Main Tasks Include:

• Welcome families to the Family Centre in a friendly and professional manner.
• Provide information about the service to families, appropriate to the age(s) and needs of their children.
• Support the preparation of publicity materials and information displays.
• Signpost visitors to the appropriate staff member for further support.
• Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Experience Needed

• Friendly, welcoming, and professional manner
• Good organisational and communication skills
• Reliable, punctual, and able to work as part of a team
• Respectful of confidentiality and sensitive information
• Understanding of diversity and inclusive practice